Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.

How would you like to get care?

Online

Get quality care from almost anywhere. Skip the drive — and the waiting room — by meeting a doctor face-to-face by video on your smartphone or computer.1
 
How to schedule:
Time:
Appointments are often available same day or next day.
 
Services:
  • Care for minor health conditions, such as coughs, colds, skin infections, and sleep problems
  • Medication refills
  • Follow-up for care if seen within the past 2 weeks
Cost:
No cost2
 
How to prepare:
Learn more about getting started with video visits today.
 
For technical support, call 1-844-800-0824, Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern time.
Message your doctor’s office with nonurgent questions anytime.
 
How to get care:
Go to our secure Message Center or use the Kaiser Permanente app.
 
Time:
Get a reply usually within 2 business days.
 
Services:
  • Nonurgent medical advice
  • Follow-up care
Cost:
No additional cost
Answer a few questions online to get advice and treatment options, usually within 48 hours.
 
How to get care:
Start an e-visit now.
 
Time:
Get a reply usually within 48 hours.
 
Services:
Self-care advice 
 
Cost:
No additional cost

Phone

Have a minor condition? Schedule a call with a doctor to talk over the phone.1
 
How to schedule:
Call us 24/7 at 1-800-777-7904 (TTY 711). We can also help you determine if a phone appointment is right for your condition.
 
Time:
Appointments are often available same day or next day.
 
Services:
  • Care for minor health conditions, such as coughs, colds or flu symptoms, and allergies
  • Some specialty care
Cost:
No additional cost2
 
How to prepare:
To schedule, you must:
  • Be 18 or older
  • Have had at least one in-person visit with us
  •  
Talk with a licensed care provider day or night for advice, referrals, prescriptions, and more.
 
How to get care:
Call us 24/7 at 1-800-777-7904 (TTY 711).
 
Time:
24/7

Services:
  • 24/7 advice
  • Appointment scheduling
  • Prescription refills
  • Specialty care referrals

Cost:
No cost

In-person

See your doctor in person for many routine care services.

How to schedule:

Time:
Appointment times vary. Check to see if same-day or next-day appointments are available.

Services:

  • Check-ups
  • Physicals and screenings
  • Eye exams
  • Specialty care referrals
  • Prescriptions

Cost:
Depending on your plan, you’ll pay a copay, coinsurance, or deductible

Can’t wait for an appointment with your doctor? If it’s not an emergency, you can often save time and money by visiting a nearby urgent care location.
 
How to get care:
Time:
Appointment times vary. No appointment needed for walk-ins.
 
Services:
  • Care for nonemergency conditions such as stomach pain, cuts, eye infections, flu, rashes, and urinary issues
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Depending on your plan, you’ll pay a copay, coinsurance, or deductible

Give us a call to connect with the right mental health care for you — no referral needed.
 
Learn more about mental health care.
 
How to schedule:
  • To make your first appointment, call 1-866-530-8778 (TTY 711), 24/7.
  • For follow-up appointments, schedule online or use the Kaiser Permanente app.
  • For urgent care, call 24/7 at 1-800-777-7904 (TTY 711). 
Learn more about how to get mental health care.
 
Time:
Talk to someone now or schedule an appointment for later.
 
Services:
  • Therapy
  • Psychiatry sessions
  • Specialty care referrals
  • Health classes
  • Self-care resources

Cost:
Depending on your plan, you’ll pay a copay, coinsurance, or deductible

See a specialist to treat specific injuries and ongoing conditions. Examples include:
  • Allergies
  • Skin conditions
  • Heart disease
  • Women's health
  • Eye care
How to schedule:
In general, specialty care is by referral. To connect with the specialty care you need:
  • Talk to your primary care doctor or call us 24/7 at 1-800-777-7904 (TTY 711). 
  • For specialties that don't require a referral, such as optometry and ob-gyn, schedule online or use the Kaiser Permanente app.
Time:
Appointment times vary. Check to see if same-day or next day appointments are available.
 
Services:
  • In-person care
  • Care by phone or video (some specialties only)
  • Specialty care referral

Cost:
Depending on your plan, you’ll pay a copay, coinsurance, or deductible


 

If you need help choosing the care that’s right for you, contact us 24/7 at 1-800-777-7904 (TTY 711).

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.

   


   

Other Services

See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Order most refills online. Or pick refills up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2If you have an HSA-qualified deductible plan, you’ll need to pay the full cost for scheduled  phone and video visits until you reach your deductible. Once you reach your deductible, your copay is $0 for scheduled phone and video visits.
3An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.