Create your online account
Setting up your account is easy. Just register on kp.org and follow the instructions online. You’ll need your medical record number, which you can find on your member ID card.
Welcome to Kaiser Permanente
To get started as a new member, just follow these simple steps.
Manage your health at kp.org or with the Kaiser Permanente app
Our website and app are your connection to great health and great care. Once you create your account, you can securely access time-saving tools and resources to stay on top of your care — anytime, anywhere:1
- View most lab results.
- Refill most prescriptions.
- Email your doctor’s office with nonurgent questions.
- Schedule and cancel routine appointments.
- Manage a family member’s health care.2
To use these features on the go, download the Kaiser Permanente app to your mobile device and sign in. With our app, you can also access your digital member ID card, which you can use just like your physical ID card.
Questions?
If you need additional help getting started with Kaiser Permanente, call us for new member onboarding support. If you have other questions about your plan, contact Member Services.
1These features are available when you get care at Kaiser Permanente facilities.
2Due to privacy laws, certain features may not be available when they are being accessed on behalf of a child 18 or younger, and your child’s physician may be prevented from disclosing certain information to you without your child’s consent.
Choose your doctor – and change anytime
We know having a doctor you connect with is an important part of taking care of your health. Find a doctor who’s right for you.
Choose the right doctor
Start by selecting a convenient facility, then browse our online doctor profiles. You can search by gender, languages spoken, education, and more.
Each covered family member can choose a personal doctor with any of these specialties:
- Adult medicine/internal medicine
- Family medicine
- Pediatrics/adolescent medicine (for children up to 18)
- Obstetrics-gynecology — women 18 and older can choose an ob-gyn as well as a personal doctor
Change anytime
If you want to change to another Kaiser Permanente doctor at any time, for any reason, it’s easy to choose a new doctor online or by phone.
Get your prescriptions
Ready to transfer your current prescriptions to a Kaiser Permanente pharmacy? Click the button below to fill out a simple form. We just need your:
- Prescription numbers
- Previous pharmacy’s name and phone number
Get your prescriptions by mail
You can get most prescriptions delivered directly to your front door within a few days — at no extra cost.1 Same-day or next-day delivery is also an option for most prescription orders for an additional fee.2 Plus, for most prescriptions, you can get a 3-month supply for the price of 2 months.3
Visit kp.org/refill to get started. If this is your first online order, you’ll need to create your online account and transfer your prescriptions.
Find a pharmacy near you
You can pick up your prescriptions at any Kaiser Permanente pharmacy — near your work or home.4 You can even order most new prescriptions and pick them up the same day at most of our pharmacies — at no extra cost.
Visit kp.org/facilities, then search by location with the search term “pharmacy" to find the location that's most convenient for you.
Learn more about the many pharmacy services available to you.
1For certain drugs, you can get prescription refills mailed to you through our Kaiser Permanente mail-order pharmacy. You should receive them within 3 to 5 days. If you have questions or concerns about your prescription delivery, please call your local Kaiser Permanente mail-order pharmacy for more information.
2Same-day and next-day prescription delivery services may be available for an additional fee. These services are not covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and areas. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente is not responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescription delivery services at any time without notice and other restrictions may apply. Medi-Cal and Medicaid beneficiaries should ask their pharmacy for more information about prescription delivery.
3May vary by plan type. Check your plan benefits for more information.
4In California, Medi-Cal members have the right to use any pharmacy in the state’s Medi-Cal Rx network.
Get the care you need, when you need it
You’ve got many ways to connect to quality care when and where it’s most convenient for you and your family.
Convenient care options
You can get care:
- Online: Meet face-to-face with a doctor by video,1 email your Kaiser Permanente doctor’s office with nonurgent questions, or set up an e-visit to get personalized care advice within a few hours.
- By phone: Schedule a phone appointment1 with a doctor or nurse or call our 24/7 advice line to get on-demand support anytime.
- In person: Schedule an appointment with your doctor. You can also get same-day, next-day, and weekend services at many of our locations.
Get care while traveling
You never know what might come up when you’re away from home, so be prepared. Find answers to common questions to help you plan for a healthy trip and get medical care if you need it.2
Meet your health goals
Get inspiration and resources to help you feel your best. Choose from a variety of online health and wellness tools, including health assessments, classes (many at no cost), and Wellness Coaching by Phone. You also have access to a wide range of mental health resources and social health services designed to help you live well and thrive.3
1When appropriate and available.
2Outside their Kaiser Permanente areas, Medi-Cal and Medicaid members are only covered for urgent and emergency care.
3To get mental health and addiction care services, Medi-Cal members need a referral to the county mental health plan.
