Chat with KP

Chat with a clinician, pharmacist, financial counselor, member services, or mental health specialist.

Hours

Varies by region of care

Upfront cost

for Kaiser Permanente members

Co-pay will be charged for some plans

When should I use chat with KP?

Use this for

Advice on medical care
Help for new members
Prescription information and refills
Specialty care referral information

Don’t use this for

Emergency care
Urgent care

Chat with KP

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Benefits

Benefits & coverage

Cost estimates

Need help with benefits?

Appointments & Care

Appointments

Care options

Doctors & locations

Care while traveling

Need help getting care?

Records

Frequently used records

Other records

Managing your records

Need help with records & forms?

Pharmacy

Refilling medications

Managing medications

Need help with medications?

Billing

Billing & payments

Claims & costs

Need help with billing?

Health & Wellness

Ways to stay healthy

Resource directories

Topics of special interest

Prevention

Additional resources

Chat with KP

When should I use chat with KP?