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Telehealth
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Connect to great healthcare — anytime, anywhere

You don’t live your life in one place, so you want coverage that goes wherever you do. With technology that puts access in the palm of your hand, the care you need is within reach.

Choice, convenience, and on-demand access

You don’t have to visit a facility to get care from the Kaiser Permanente team you know and trust. Here’s how you can get the care you need:

By phone

Save a trip to your doctor’s office and schedule a phone appointment instead, or call an advice nurse for on-demand guidance.

By email

Connect with your care team anytime. Most members receive a reply within 48 hours — often sooner.

By video

Schedule an appointment with your doctor, meet with a specialist, or have an on-demand video visit with an on-call physician. Ask your doctor about availability.

Our network comes to you

Unlike other remote health care services, Kaiser Permanente gives you access to telehealth. When you choose a phone, email, or video interaction with your doctor, you can expect the same high-quality care you get at our facilities, and every encounter is recorded in your electronic medical record.

Did you know?

60% of our members say digital tools from Kaiser Permanente have helped them save time by avoiding an office visit — while still getting the care they need.*

*kp.org User Experience Survey, National Market Research, June 2014.

Health care you can count on — no matter what

Talk to an advice nurse 24/7. Travel worry-free with support that goes wherever you go — whether you’re on business in Tokyo or visiting Yosemite with the family.    

Anytime you need it

Sometimes you need to talk to a health care professional now. Our advice nurses are here to help around the clock. Just let us know what’s going on — we’re here to listen.

<p>Anytime you need it</p>

Anywhere in the world

If you need in-person care away from home, just visit the nearest emergency or urgent care facility. You don’t have to let us know or get approval for most emergency services. You’re covered.

<p>Anywhere in the world</p>

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