Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.

 

To get information that’s specific to your area, select your state or region below.  

 

Stay informed

To get email updates on COVID-19, sign in or create a kp.org account and add your email address under Profile & Preferences.

 

What you need to know

Getting care in Colorado

Temporary facility consolidation

As a reminder, the following locations have temporarily stopped providing in-person care. This will help us increase the availability of video and phone visits and protect our members, staff, and community.

  • Baseline Medical Offices
  • Briargate Medical Offices
  • Brighton Medical Offices
  • Castle Rock Medical Offices 
  • East Denver Medical Offices 
  • Englewood Medical Offices 
  • Fort Collins Medical Offices 
  • Greeley Medical Offices 
  • Hidden Lake Medical Offices 
  • Highlands Ranch Medical Offices 
  • Highline Behavioral Health Center 
  • Ken Caryl Medical Offices
  • Longmont Medical Offices 
  • Midtown Medical Office Building 
  • Parker Medical Offices 
  • Pueblo North Medical Offices
  • Ridgeline Behavioral Health Center
  • Smoky Hill Medical Offices
  • Southwest Medical Offices
  • Spring Creek Medical Offices 
  • Wheat Ridge Medical Offices 

Our Acero, Arapahoe, Aurora Centrepoint, Franklin, Lakewood, Lone Tree, Loveland, Parkside, Rock Creek, Skyline, and Westminster Medical Offices will continue to stay open for certain specialty care, ob-gyn care, lab/medical imaging, behavioral health, and pharmacy services.  Click here for a map of our open locations.

Kaiser Permanente Aurora Centrepoint, Lakewood, and Lone Tree Medical Offices will continue to provide urgent care.  

Call if you think you have symptoms

Your health and safety are our top priority, and you have many ways to get care: 

  • Online or by phone: Schedule a phone or video visit by signing in to the Kaiser Permanente app or kp.org.
  • Members who have flu-like symptoms and are 18 or older can also chat with a doctor to complete an e-visit to get online care and advice, be screened for coronavirus, and get treatment for symptoms if necessary.
  • Call us 24/7 for medical advice at 303-338-4545 or 1-800-218-1059 (TTY 711). 

Remember, you don't need to be tested if you aren't showing symptoms
We’re prepared to test patients for COVID-19 if they meet the guidelines set out by the Centers for Disease Control and Prevention and your local public health agency. Testing isn’t recommended for people with mild or moderate symptoms, and you don’t need to be tested if you aren’t showing symptoms.

COVID-19 tests are only available to high-risk patients, so please don’t come into a Kaiser Permanente facility for testing unless a doctor refers you. If you’re concerned that you or a family member are showing symptoms of COVID-19, please contact us before coming in.

 

 

 

Care by phone, online, or in person

You have many ways to get care without leaving the comfort of your home — including video visits and phone appointments. Members 18 or older can also use chat with a doctor or e-visits to be screened for the coronavirus and get care and advice. This allows you to still get great care while helping to address the community spread of COVID-19.

If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe. Sign in to the Kaiser Permanente app or kp.org to schedule your appointments. If you’re concerned about your specific health condition, call or email your Kaiser Permanente doctor’s office.

If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at kp.org/newmember.

Get help with self-care using apps and other online tools
Right now, it’s especially important to care for the whole you — mind, body, and spirit. Whether you’re looking for help with sleep, stress, or relationships, we have many digital tools for your mental health and wellness. Available at no cost to our members, the myStrength app offers a personalized program with interactive activities, in-the-moment coping tools, inspirational resources, and community support. And it has new features specifically designed to help you cope with fear or anxiety about the coronavirus. Get started at kp.org/selfcare.

Elective surgeries and procedures

The national Centers for Disease Control and Prevention has recommended that all nonurgent procedures be postponed in parts of the country where there's community transmission of the COVID-19 virus. As a result, Kaiser Permanente will be postponing elective or nonurgent surgeries and procedures in all locations.

We'll proactively reach out to inform members of the change. If you have an upcoming surgery or procedure, you can also phone or email your doctor’s office with any questions about your ongoing care needs. Once the outbreak has passed, we can work together to reschedule your procedure.

Pharmacy Services

Beginning Saturday, March 28, we will be adjusting our hours to the following:

  • Aurora Centrepoint, Lakewood, Lone Tree, and Westminster:
    • Monday – Friday, from 7 a.m. to 9 p.m.
    • Saturday and Sunday, from 8 a.m. to 6 p.m.
  • Acero and Parkside:
    • Monday – Friday, from 7 a.m. to 7 p.m.
    • Saturday and Sunday, from 8 a.m. to 4 p.m.
  • Arapahoe, Skyline, and Rock Creek*:
    • Monday – Friday, from 7 a.m. to 7 p.m.
    • Saturday from 8 a.m. to noon
  • Franklin and Loveland*:
    • Monday – Friday, from 7 a.m. to 7 p.m.
    • Saturday from 8 a.m. to 4 p.m.

*denotes no Sunday hours

You have options for getting the prescriptions you need. It’s a good idea to fill your prescriptions by mail, especially during the COVID-19 outbreak. You can avoid standing in line at the pharmacy, and with most prescriptions you can get a 3-month supply for the price of 2 months.

Sign in to kp.org/rxrefill and select the mail order option. Our pharmacies are experiencing a high volume of refill requests and calls, but we are working as quickly as possible to make sure you receive your mail order within 7 days. For urgent prescriptions, you should visit your closest available Kaiser Permanente pharmacy.

NOTE: COVID-19 positive or suspected COVID-19 positive patients will receive courier services at no cost, per physician order.

Tests

We’re prepared to test patients for COVID-19 if testing is necessary, per CDC and public health agency criteria. If you're concerned that you or a family member are exhibiting symptoms of COVID-19, please contact us first before coming in, as you need a referral and appointment to get tested.

As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.


Protecting yourself and your family

Tips

It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended.

  • Avoid close contact with people who are sick. 
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, or mouth with unwashed hands. 
  • Stay home when you’re sick (except to get medical care). If your children are still in school or daycare, keep them home if they are sick.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterward. 
  • Clean and disinfect frequently touched objects and surfaces.
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress.
  • See additional guidance from the CDC and White House.

 

 

 

Masks
The CDC doesn’t currently recommend the use of masks for most people. Only people who are sick with COVID-19 and in some cases those who are caring for them should wear face masks. Kaiser Permanente facilities will provide masks to patients showing symptoms.
People at high risk

For most people, COVID-19 symptoms are mild and go away on their own. But if you are over 65, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions, including:

  • Avoid large groups — including concerts, conventions, sporting events, and social gatherings.
  • Avoid visiting health care facilities except to get medical care — for example, nursing homes, clinics, and hospitals.

If you have a cough and fever, please call us and we’ll make sure you get the care you need.

Emotional wellness support

The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how talk to children in a reassuring way.


Kaiser Permanente preparedness and response

Building on what we know

Across all of Kaiser Permanente, our caregivers have treated many COVID-19 patients. We’re actively applying what we’ve learned over the past several weeks and coupling that with our extensive experience in caring for people with infectious diseases to address the COVID-19 outbreak. Based on what we’ve experienced, we know much more now than we did in mid-January, when most of us first learned of this new version of the coronavirus.

We’re also working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.

 


General COVID-19 information

What is the coronavirus?

The new coronavirus is a type of virus that causes coronavirus disease 2019 (COVID-19) — an infection of the airways and lungs. It’s part of the same family of coronaviruses that causes the common cold. Symptoms may appear 2 to 14 days after exposure.

What are the symptoms?

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. Symptoms appear to be more severe in the elderly and people with chronic conditions. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness. Most people who get it will not need to visit their doctor and will recover on their own.

 

 

 

How does it spread?
We now know the virus is spread from person to person — mainly between people who are in close contact with one another (within about 6 feet) — through tiny droplets made when an infected person coughs or sneezes.