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Member Services

Photo of a piece of fruit

phone numbers and hours of operation

Contact Member Services by phone at the following numbers:

California

Department

Phone numbers

Hours

Member Services

800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Open 7 days a week
24 hours a day
Closed holidays

Medicare members800-443-0815 or TTY 711

Open 7 days a week
from 8 a.m. to 8 p.m.

Point-of-Service (POS), PPO, and
Out-of-Area Indemnity (OOA) members
800-788-0710 or TTY 711Open Monday through Friday
from 7 a.m. to 7 p.m.
Appointments and AdviceNorthern California:
866-454-8855 
TTY 711

Southern California:
833-KP4CARE
(833-574-2273)
TTY 711
 

Colorado - Denver/Boulder

Department

Phone numbers

Hours

New MembersLocal: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members303-338-3800 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members800-476-2167 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice303-338-4545 or TTY 711 

Colorado - Mountain Colorado

Department

Phone numbers

Hours

New MembersLocal: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members844-837-6884 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare membersMedicare Advantage plans are not currently available in Mountain Colorado. 
Appointments and Advice970-207-7171 or TTY 711 

Colorado - Northern Colorado

Department

Phone numbers

Hours

New MembersLocal: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members844-201-5824 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Self-funded members877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice970-207-7171 or TTY 711 

Colorado - Southern Colorado

Department

Phone numbers

Hours

New MembersLocal: 303-338-3361
Toll Free: 844-639-8657
Please contact New Member Connect between the hours of 7 a.m. and 6 p.m., Monday through Friday.
Member Services - For existing members888-681-7878 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members800-476-2167 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Self-funded members877-883-6698
877-870-0283 (TTY)
Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice800-218-1059 or TTY 711 

District of Columbia

Department

Phone numbers

Hours

Member Services - Metro Area301-468-6000 or TTY 711Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Member Services - Outside metro area800-777-7902 or TTY 711Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members888-777-5536 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice800-777-7904 or TTY 711 

Georgia

Department

Phone numbers

Hours

Member Services888-865-5813 or TTY 711
404-261-2590
Open Monday through Friday
from 7 a.m. to 7 p.m.
Member Services - Dual Choice PPO and MultiChoice members 855-364-3185 or TTY 711Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members800-232-4404 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice404-365-0966
800-611-1811
TTY 711
 

Hawaii

Department

Phone numbers

Hours

Member Services800-966-5955 or TTY 711Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Medicare members800-805-2739 or TTY 711

Open 7 days a week
from 8 a.m. to 8 p.m.

Appointments and AdviceOahu: 808-432-2000
Maui: 808-243-6000
Hawaii Island: 808-334-4400
Kauai: 808-246-5600
TTY 711
 

Maryland

Department

Phone numbers

Hours

Member Services - D.C. metro area301-468-6000 or TTY 711

Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Member Services - Outside D.C. metro area800-777-7902 or TTY 711Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members888-777-5536 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice800-777-7904 or TTY 711 

Oregon

Department

Phone numbers

Hours

Member Services, Appointments, and Advice - Portland503-813-2000 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Member Services, Appointments, and Advice - Outside Portland800-813-2000 or TTY 711Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members877-221-8221 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

Department

Phone numbers

Hours

Member Services - D.C. metro area301-468-6000 or TTY 711
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Member Services - Outside D.C. metro area800-777-7902 or TTY 711Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members888-777-5536 or TTY 711Open 7 days a week
from 8 a.m. to 8 p.m.
Appointments and Advice800-777-7904 or TTY 711 

Washington state - Vancouver/Longview area

Department

Phone numbers

Hours

Addresses

Member Services, Appointments, and Advice800-813-2000 or TTY 711Open Monday through Friday from 8 a.m. to 6 p.m.

Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St. Suite 100
Portland, OR 97232

Medicare members877-221-8221 or TTY 711Open 7 days a week from 8 a.m. to 8 p.m. 

Washington - Outside Vancouver/Longview area

Department

Phone numbers

Hours

Addresses

Member Services, Appoinments, and Advice206-630-4636
888-901-4636 (toll free)
TTY 711
Open Monday through Friday from 8 a.m. to 5 p.m.2715 Naches Ave. SW
Renton, WA 98057
Medicare members206-901-4600
888-901-4600 (toll free)
TTY 711
Open 7 days a week from 8 a.m. to 8 p.m.