Kaiser Permanente Washington Specialty Pharmacy

Kaiser Permanente Washington Specialty Pharmacy is committed to helping you manage your specialty medications with confidence, convenience, and dedicated care. As a recognized regional leader in pharmaceutical care, we focus on safety, effectiveness, and affordability to ensure you receive the highest quality of specialty medication services.

Our dedicated team of specialty pharmacists and pharmacy technicians works exclusively with patients who rely on complex therapies. We partner closely with you and your care team to ensure you get the most from your treatment—reviewing your medications for potential interactions, discussing proper dosing and administration, explaining possible side effects, and supporting any therapy changes along the way.

Our goal is simple: to make your specialty medication experience seamless, safe, and centered around your long‑term health and quality of life.

List of specialty medications (PDF)

Specialty pharmacy team

Our specialty pharmacy team works exclusively with patients taking specialty medications. We carefully review all of your medications for potential interactions, discuss proper dosing and administration, explain possible side effects, and review any therapy changes with you to ensure your treatment is safe and effective.

Treatment monitoring

Your safety and treatment success are our priority. We actively monitor medication adherence and check in with you to help ensure your therapy is working as intended and to address any concerns along the way.

Updates to your doctor

We are constantly on alert for possible issues that could interfere with your medication's effectiveness or outcomes. Should a problem arise, we will contact your doctor to help coordinate a solution. We will also proactively reach out to your doctor for refills to ensure there are no interruptions in your therapy.

Financial assistance options

Our records show that we help patients save more than 90% on their out‑of‑pocket costs for specialty prescriptions. We work with you to find available copay assistance programs, making it easier and more affordable for you to get the medications you need.

24/7 advice and support

You can access the Specialty Pharmacy staff by phone 8:30 a.m.-5 p.m. Monday-Friday (except major holidays) or by secure message on kp.org/wa. We'll answer questions about medications, potential drug interactions, side effects, and any new symptoms. If there are problems with your medication, we'll contact your doctor immediately.

In addition, you can call our 24/7 advice line at 1-800-297-6877.  Nurses are available to help address any urgent medication concerns outside of our specialty pharmacy operating hours. On-call physicians and pharmacists are also available as needed.

Convenient refills

You can request a refill anytime on kp.org or in the KP Washington mobile app. Choose the method that works best for you:

• Mail Delivery - We ship your medication to your home at no additional cost through the United States Postal Service (USPS) or UPS. Most orders arrive within 3 business days when shipped within Washington state.
  
  To track your package, you can sign up for USPS Informed Delivery or UPS MyChoice. These services let you see when your medication is on the way and set delivery preferences.
  
  Please note: Kaiser Permanente insurance does not cover lost or stolen medications. If your order has not arrived within 3 business days, call us so we can look into it right away.
  
  
• Pharmacy Pickup - You can also pick up your medication at any Kaiser Permanente Washington clinic pharmacy of your choice. Specialty medications may not always be kept in stock, but most orders are ready within 2 business days.
  

NOTE: Kaiser Permanente Washington Specialty Pharmacy may only provide services to Kaiser Permanente WA region members and Kaiser Permanente members from other regions that are visiting Washington state.

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