Simplify your life with mail-order pharmacy

 

Convenient and free prescription home delivery

Get up to a 3-month supply of your medicine delivered to your home with the Kaiser Permanente mail-order pharmacy. Sign in at kp.org/wa or the Kaiser Permanente Washington mobile app, select "Medications," then select "My Prescriptions." Or you can call 1-800-245-7979 (TTY 711 ) and ask to refill your prescription by mail. Your medicine will arrive in as few as 1 to 2 days* through the mail. Delivery is free of charge.

*You should receive your medicine within 5 days. If not, please call 1-800-245-7979 .
 

Transfer a prescription

If you're a Kaiser Permanente member, it's easy to transfer your prescriptions. Then you can fill them through our mail-order pharmacy or pick them up at a Kaiser Permanente pharmacy.

Choose the option that's most convenient for you:

  • Sign in at kp.org/wa, select "Medications," then select "Transfer Prescriptions."
  • Use the Kaiser Permanente Washington mobile app: Sign in and select "Medications," then select "Transfer a Prescription."
  • Call us at 1-800-245-7979 (TTY 711).

You'll need:

  • Name and phone number of your current pharmacy
  • Prescription number, name, strength, and instructions
  • Name and phone number of the doctor who prescribed the medication

Once you've transferred your prescriptions, you can order refills and manage your account when you sign in at kp.org/wa.

Ordering refills

There are three convenient ways to place an order:
 
Kaiser Permanente Washington website or mobile app
Sign in at kp.org/wa and select "Medications," or use the Kaiser Permanente Washington mobile app and select "My Prescriptions." You'll see a list of prescriptions you can refill. While you're signed in, you can also chat online with a pharmacy representative.
 
By phone
A 24-hour automated service is available for refills. Before you call, be sure to have your member ID number, mailing address, prescription numbers, and payment information ready. Credit and debit cards are accepted. Call 1-800-245-7979 (TTY 711) or the phone number on your prescription bottle.
 
Reorder early to ensure that your medication doesn't run out. If you're planning to travel, order your medicines well before you leave so you'll have everything you need to stay healthy while you're away.

Automatic prescription refill program

Save time by having routine, ongoing medications shipped to you before you run out. Your refills will arrive when you need them, and you won’t need to call Kaiser Permanente or log in. We’ll send a reminder via text message before completing your refill in case you need to make changes — and if you run out of refills, we’ll contact your doctor. Some exclusions apply.
 



More resources

Sign in for prescription home delivery or pharmacy pickup

  • Transfer prescriptions
  • Refill medications
  • Same-day prescription delivery (not available in all locations; delivery fee applies)

Questions?
If you're looking for pharmacy or prescription information that's not covered above, check out our list of Pharmacy common questions.

New prescriptions
Have your doctor send your prescriptions electronically to the Kaiser Permanente mail-order pharmacy.

New prescription (PDF)

Contact Pharmacy Services

Pharmacy hours
Pharmacy hours vary by location. Check pharmacy hours at your clinic, or contact the Specialty Pharmacy  as needed.