- For pharmacy (medical) questions, contact your nearest Kaiser Permanente pharmacy.
- For Mail Order Pharmacy questions, contact:
206-630-7979 or 1-800-245-7979
Our pharmacists use a state-of-the-art drug interaction computer system to identify and review all potential drug interactions. We will notify your physician of any significant interactions.
It is important that you tell us about all of the medications you are currently taking, including over-the-counter drugs, dietary supplements, and herbals. That way we can be sure to identify all potential drug interactions when you receive a new prescription.
You will be notified by phone if the process of resolving a drug interaction causes a significant delay in filling your prescription.
If the reaction seems serious or life-threatening — for example, if you have wheezing, tightness in the chest, fever, itching, bad cough, blue skin color, fits, or swelling of your face, lips, tongue, or throat — contact your nearest emergency room or call 911.
If it seems less threatening, a pharmacist would need to speak to you directly to offer the best course of action and to update your patient profile if necessary to avoid future reactions. Call the number printed on your prescription bottle.
Most Kaiser Permanente plans cover prescription drugs that are on a list called a drug formulary. The list includes generic and some brand-name drugs. These are the drugs we feel are the safest and most effective medications for a particular problem. Doctors on our Pharmacy & Therapeutics Committee decide what drugs will be covered. They review each drug's efficacy, safety, toxicity, and cost.
Kaiser Permanente wants to make sure a drug is safe and does just what it's supposed to do without causing any serious complications. Fen-Phen (for obesity) and Rezulin (for diabetes) are just two examples of drugs we did not approve for our formulary. Looking back, these were very smart decisions. Both drugs were later withdrawn from the market because they were found to cause serious health problems.
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Pharmacy hours
Pharmacy hours vary by location. Be sure to check pharmacy hours at your clinic.