KP Health Ally Technical support

Experiencing technical issues with the KP Health Ally app? 

Uninstalling and reinstalling an app can solve most technical issues. Uninstalling an app removes the app data, cache, and user data. It may also reset the app settings. 

Follow the instructions below to uninstall and reinstall the KP Health Ally app. 

  1. Find the KP Health Ally app on your device. The app icon will read “KP Health Ally.”
  2. Press and hold the app’s icon until a menu appears.
  3. Select “Uninstall.” If that’s not an option, select “Remove.”
  4. Confirm by tapping “OK” or “Uninstall” in the prompt that appears.
  1. Find the KP Health Ally app on your device. The app icon will read “KP.”
  2. Once you've located the app, press and hold its icon until all the icons start jiggling.
  3. An “X” or a “Remove App” minus sign will appear in the upper left corner of the app icon. Tap it.

Confirm the removal by either tapping “Delete,” or “Delete App.” If prompted, tap “Delete” again.

  1. Open the Google Play Store app on your Android device. 
  2. Tap in the search bar and type “KP Health Ally.” 
  3. Find the KP Health Ally app in the search results. Tap it. 
  4. Tap the “Install” button. If you’ve installed the app before, it may say “Reinstall.” 
  5. The application will download and install on your device.
  1. Open the App Store app on your iOS device.
  2. Tap in the search bar and type “KP Health Ally.”
  3. Find the KP Health Ally app in the search results. Tap it.
  4. You’ll see a cloud icon with an arrow pointing downward. Tap it.
  5. The application will download and install on your device.

Still need technical help?

Email us at KPHealthAllyAppSupport@kp.org. You’ll receive a response within 2 to 3 business days.

Call us at (844) 317-6255 or 711 for TTY. We’re available Monday-Friday from 4am-8pm Pacific Time, except on major holidays.

Trademark notice

Google Play and Android are trademarks of Google LLC. Apple, macOS, iPhone and iPad are registered trademarks of Apple, Inc. App Store is a service mark of Apple, Inc.