Technical information

Using compatible browsers

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In order to sign on and have our features work and display properly, we recommend that you use one of the browser versions shown below, which have been tested for compatibility with our website.

If you need to install a compatible browser version, please visit the websites for Microsoft Internet ExplorerKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps., Mozilla FirefoxKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps., Apple SafariKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps., or Google ChromeKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

Browsers that are tested and compatible with our site

For Windows 10

  • Microsoft Internet Explorer 11.x
  • Edge
  • Mozilla Firefox 59.x
  • Google Chrome 64.x

For Windows 8

  • Mozilla Firefox 59.x
  • Google Chrome 64.x

For Windows 7

  • Microsoft Internet Explorer 11.x
  • Mozilla Firefox 59.x
  • Google Chrome 64.x

For Macintosh macOS 10.12

  • Apple Safari 10.x
  • Mozilla Firefox 59.x
  • Google Chrome 64.x

For Macintosh macOS 10.13

  • Apple Safari 11.x
  • Mozilla Firefox 59.x
  • Google Chrome 64.x

For iPad iOS 10

  • Apple Safari 10.x

For iPad iOS 11

  • Apple Safari 11.x

For Mobile Devices

Operating systems

  • Apple iOS 9.x
  • Apple iOS 10.x
  • Apple iOS 11.x
  • Android 4.x
  • Android 5.x
  • Android 6.x

Browsers

  • Chrome 64.x
  • Safari 10.x
  • Safari 11.x
  • Samsung 6.x

Other browsers

While our site may function with other browsers, we cannot guarantee that features will display and work properly.

Our commitment to Web accessibility

We're dedicated to making our website accessible to all users, including people with disabilities. Therefore, we continually review our site and modify pages to improve its accessibility for people using assistive technology.

Industry standards serve as our guide for creating an accessible website. We closely follow those standards defined in Section 508 of the Rehabilitation ActKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps. and level AA of the W3C/WAI’s Web Accessibility Guidelines, version 2.0Kaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps..

If you have questions or comments about our website's accessibility or our accessibility policy, please contact our Web manager.