Help for California members affected by the wildfires

If you’ve been affected by the recent wildfires in California, our thoughts are with you and your family.

We’ll continue monitoring this situation closely. And we’ll continue taking appropriate steps to help you receive the assistance and care you need. All of our Kaiser Permanente medical facilities in California are open.

If you reasonably believe you’re experiencing a medical or psychiatric emergency, call 911 or go to the nearest hospital.

Finding care if you’ve been displaced

If you've been displaced from your home, rest assured you can go to any Kaiser Permanente facility for care.

If you receive your prescriptions by mail, you can request to have them delivered to an alternate location. You can also request replacements for prescriptions or durable medical equipment if these items were lost, damaged, or destroyed by the fires.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.

Member Service Contact Center

If you have questions about the information provided here, please call our Member Service Contact Center, open 24 hours a day, 7 days a week (closed holidays).

English: 1-800-464-4000
Spanish: 1-800-788-0616
Chinese dialects: 1-800-757-7585
TTY: 711

When calling, be sure to let our Member Services representative know you’ve been affected by the recent wildfires.

Safeguarding your health

It’s important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:

  • Stay indoors and keep your windows closed (unless instructed otherwise).
  • Use “controller” steroid inhalers (like QVAR) as prescribed.
  • Use “quick relief” inhalers to help with shortness of breath.
  • If you have oxygen, use it if you have difficulty breathing.
  • Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
  • Use fans in each room to help move the air in your house.

More information and tips on respiratory health

Coping with the effects of the fires

The following information may help you deal with issues related to the fires:

Our behavioral health clinicians are also available to help you handle depression, anxiety, and any other emotional issues related to this situation.

For assistance, call your local behavioral health department:

For Southern California

For Northern California