If you have any questions about the pre-certification request form, the pre-certification process, or what services require pre-certification, please call us directly at the appropriate phone number below designated to the member’s plan.
Permanente Advantage, LLC
8954 Rio San Diego Drive, 2nd floor 20R22
San Diego, CA 92108
Website: http://www.kp.org/providers/kppa
For Submission of Pre-Certification requests, you may submit the completed Pre-Certification form, along with clinical documentation for review by fax or email to the following:
Fax: 1-866-338-0266
Email: PermAdvantageTeam-KPPA@kp.org
Note: The use of this email is ONLY for submission of pre-certification requests. Any emails received regarding inquiries or request for status will NOT be reviewed. You will need to contact the member’s designated region by phone and speak with a live representative.
Mid-Atlantic Members: 1-888-567-6847
Hours of Operation: Mon – Fri
5:30am – 7pm PST (8:30am – 10:00pm EST)
Georgia Members: 1-855-265-0311
Hours of Operation: Mon – Fri
5:30am – 7pm PST (8:30am – 10:00pm EST)
Colorado Members: 1-888-525-1553
Hours of Operation: Mon – Fri
5:30am – 7pm PST (6:30am – 8pm MST)
California Members: 1-888-251-7052
Hours of Operation: Mon – Fri
5:30am – 7pm PST
Hawaii Members: 1-888-529-1553
Hours of Operation: Mon – Fri
5:30am – 7pm PST (2:30am - 4pm HST)
**Voicemails received will be returned, at the latest, on our next business day. Please DO NOT leave more than ONE message, as this may delay our response.