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If you have any questions about the pre-certification request form, the pre-certification process, or what services require pre-certification, please call us directly at the appropriate phone number below designated to the member’s plan.
Permanente Advantage, LLC
8954 Rio San Diego Drive, Ste 406
San Diego, CA 92108
Website: http://www.kp.org/providers/kppa
For Submission of Pre-Certification requests, you may submit the completed Pre-Certification form, along with clinical documentation for review by fax or email to the following:
Fax: 1-866-338-0266
Email: PermAdvantageTeam-KPPA@kp.org
Note: The use of this email is ONLY for submission of pre-certification requests. Any emails received regarding inquiries or request for status will NOT be reviewed. You will need to contact the member’s designated region by phone and speak with a live representative.
Mid-Atlantic Members: 1-888-567-6847
Hours of Operation: Mon – Fri
5:30am PST – 3:00pm PST (8:30am EST – 6:00pm EST)
Georgia Members: 1-855-265-0311
Hours of Operation: Mon – Fri
5:30am PST – 3:00pm PST (8:30am EST – 6:00pm EST)
Colorado Members: 1-888-525-1553
Hours of Operation: Mon – Fri
7:00am PST – 5:00pm PST (8:00am MST – 6:00pm MST)
California Members: 1-888-251-7052
Hours of Operation: Mon – Fri
8:00am PST – 6:00pm PST (8:00am PST – 6:00pm PST)
Hawaii Members: 1-888-529-1553
Hours of Operation: Mon – Fri
11:00am PST – 7:00pm PST (8:00am HST – 4:00pm HST)
**Voicemails received will be returned, at the latest, on our next business day. Please DO NOT leave more than ONE message, as this may delay our response.