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Welcome to Kaiser Permanente
With your Kaiser Permanente Virtual PlusTM coverage, high-quality, personalized care is always available at your fingertips.
What will my Virtual Plus care look like?
For most of your care, you’ll start with a virtual visit. A Kaiser Permanente doctor or clinician will give you care and prescriptions or will refer you to in-person care. When you’re referred for in-person care, your out-of-pocket cost will be lower than if you start in person care on your own.
You can still schedule your own in-person appointments for your first primary care visit and annual preventive visits, at no charge. 24/7 urgent care is also available without a referral and is a good option when your medical issues need quick, in-person attention but aren’t life-threatening.
Virtual care is always at no charge and includes:
- E-visits
- 24/7 online chat
- 24/7 advice line
- Video visits
- Phone appointments
- Emailing nonurgent questions to your care team
Virtual care is offered when appropriate and available. If you travel out of state, virtual care could be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
Need help?
Our Welcome Team can help answer any questions you have about your Virtual Plus plan. They can also help you transition your care and prescriptions, find a doctor, and more.
Visit our Support Center to contact us by chat, email, or phone. Or find forms to transition your care, answer plan questions, and more.
If you’re in the Vancouver/Longview area, visit http://kp.org/newmember
On or after your coverage start date
Make the most of your plan with these simple steps:
Register on kp.org
Start using our secure website to manage your health anytime, anywhere
Because you’re a Kaiser Permanente member, kp.org is your connection to great health and great care. When you register, you can securely access many timesaving tools and resources to help you stay on top of your health.
Registering is easy
Sign up online and follow the instructions. You’ll need your medical record number, which you can find on your member ID card.
Manage your care at kp.org
Visit kp.org anytime, from anywhere, to:*
- View most lab results
- Refill most prescriptions
- Email your doctor’s office with nonurgent questions
- Schedule and cancel routine appointments
- Print vaccination records for school, sports, and camp
- Manage a family member’s health care†
Not sure when your coverage begins? For help, contact Member Services.
Get inspired at kp.org
Your kp.org membership also gives you access to many tools and tips for healthy living as well as recipes and articles on a wide range of health topics.
Use the Kaiser Permanente app to access your care on the go
After registering, download the Kaiser Permanente Washington app onto your smartphone to use these secure features on the go.
*These features are available when you get care at Kaiser Permanente facilities.
†Due to privacy laws, certain features may not be available when they are being accessed on behalf of a child 18 or younger, and your child’s physician may be prevented from disclosing certain information to you without your child’s consent.
Choose your doctor – and change anytime
We know that having a doctor you connect with is an important part of taking care of your health. Find a doctor who matches your specific needs today.
Choose the right doctor
Start by browsing our online doctor profiles to find a doctor who’s right for you. You can search doctors accepting new patients by gender, location, and languages spoken – and view their photos, education, and credentials.
You can also choose a personal doctor with any of these specialties:
- Adult medicine/internal medicine
- Family medicine
- Pediatrics/adolescent medicine (for children up to 18)
- Obstetrics-gynecology
Each covered family member may choose his or her own personal doctor.
Change anytime
And if you want to change to another Kaiser Permanente doctor at any time, for any reason, it’s easy to choose a new doctor online or by phone.
Get your prescriptions
We make it easy to get your prescriptions
Ready to transition your current prescriptions to a Kaiser Permanente pharmacy? Click the button below to fill out a simple form. We just need your:
- Prescription numbers
- Previous pharmacy’s name and phone number
Find a pharmacy near you
You can pick up your prescriptions at any Kaiser Permanente pharmacy — near work or home. Visit kp.org/facilities to find the pharmacy that's most convenient to you.
Get prescriptions delivered to your door
You can save time by having most of your prescriptions mailed right to your front door — shipped at no extra cost. Visit kp.org/wa/pharmacy to get started.
If this is your first online order, you’ll need to begin by registering on kp.org and transitioning your prescriptions.
Get care
No matter what kind of care you need, we’ve got you covered
Explore the healthy resources that come with your plan, and learn how to get the care you need when you need it.
Get the right care at the right time
Visit How to find care to locate facilities in your area and learn more about:
Connect to your health wherever, whenever
Sign on to kp.org to schedule routine appointments, view most lab results, refill prescriptions, and more. If you haven't registered yet, visit kp.org/wa/register to set up your account.
Need to connect while you’re out and about? Download our Kaiser Permanente Washington app for health on the go.
Get care while traveling
You never know what might come up when you’re away from home, so be prepared. Find answers to common questions to help you plan for a healthy trip and get medical care if you need it.
Meet your health goals
Get inspiration and resources to help you feel your best. Choose from a wide variety of online health and wellness tools, including health assessments, classes (many at no cost), and Wellness Coaching by Phone.