Sign out
Refer to the guidance
from the Centers for Disease Control and Prevention for more information. And make sure to report your result
to Kaiser Permanente through an e-visit.
COVID-19 testing information
COVID-19 testing helps you find out if you’re infected with the virus. It can also help your care team decide the best way to treat it. There are different tests you can take. If you have symptoms, think you were exposed to the virus, or need a test for any reason, it’s useful to know which test to choose.
There are 2 kinds of COVID-19 tests: self-tests and PCR tests.
- Self-tests, also known as home antigen tests, look for antigens or proteins from the virus in your body.
- PCR tests look for the virus’s genetic material in your body. These tests are typically done at a lab.
How to order self-tests
Order self-tests from the federal government
The federal government has restarted its program to deliver 4 free self-tests per household.
Can I get self-tests at a Kaiser Permanente facility? You can pick up a self-test at one of our facilities or pharmacies, typically at a reduced cost.
Are the expiration dates on the self-test boxes accurate? The Federal Drug Administration (FDA) has extended the expiration dates on some brands of COVID-19 self-tests. To see if your brand has a new expiration date, visit the FDA’s website and type the brand name of the self-test into the search field. If your brand has a new expiration date, that means your self-test is reliable up to that date if you follow the manufacturer’s instructions.
How to take a self-test
COVID-19 self-tests are highly accurate when you follow the manufacturer’s instructions. Your test results are usually ready within 15 minutes.
Remember, a negative self-test doesn’t mean you don’t have the virus. So, if you have symptoms, you should treat them at home and wear a mask until they go away. Then take another self-test within a few days to make sure that you don’t have COVID-19.
Step 1: Collect your sample
Insert the cotton swab into one of your nostrils and swirl according to the instructions. Repeat this in your other nostril.
Step 2: Process your sample
Place the swab into the test tube and swirl it around according to the instructions.
Step 3: Test your sample
Squeeze a few drops of your sample onto the test strip according to the instructions, then wait 15 minutes.
Steps 4: Read your results
After 15 minutes, your self-test is ready. A positive test will show lines next to the “T” and “C.” Even a faint or fading line next to the “T” indicates a positive test. If there is visible line next to the “C” but not next to the “T,” the test is negative.
PCR tests are usually recommended when directed by a doctor. Start with an e-visit
to find out if a COVID-19 PCR test is right for you. When you take a PCR test at Kaiser Permanente, you can usually see your test results within 24 hours by signing in at kp.org or our mobile app. Your PCR test results are automatically saved to your electronic health record, and you’ll get advice on what to do if you test positive.
A negative COVID-19 test means the test did not detect the virus, but it doesn’t mean that you’re not infected. A positive COVID-19 test means the test detected the virus and you’re either infected or recently were infected.
About positive COVID-19 test results
About negative COVID-19 test results
A negative test result means COVID-19 wasn’t detected in your body at the time of your test. However, there’s still a chance you have the virus because you may have tested before the virus developed. An infection can develop up to 10 days after the last day of contact with someone with COVID-19.
If you tested negative while having symptoms and you followed the testing instructions correctly, it’s possible that you don’t have COVID-19. However, this negative result doesn’t completely confirm that you're free from infection.
It’s important to follow the manufacturer’s instructions for performing the test at home to increase the likelihood of an accurate result.
If you have concerns or if your symptoms worsen, visit kp.org/getcare or use our mobile app to access care, including an e-visit or video visit.
Refer to the guidance from the Centers for Disease Control and Prevention for more information.
Exposure to COVID-19
For information on what to do if you come in close contact (less than 6 feet for more than 15 minutes) with someone who has COVID-19, refer to the guidance
from the Centers for Disease Control and Prevention.
Reimbursement for testing
Any self-tests purchased after May 12, 2023, are no longer covered by your plan. You can submit a claim for reimbursement if you purchased any self-tests before May 12, 2023, or if you purchased any self-tests authorized for emergency use by the Federal Drug Administration.
If you’re a Medicaid member, self-tests are covered at no cost to you. Reimbursement is limited to 12 self-tests per month, including shipping and sales tax. You can submit a claim for reimbursement at kp.org.
All other plan members will need to mail in a completed member reimbursement form for medical claims to the following address:
KPWA Claims Administration
P.O. Box 30766
Salt Lake City, UT 84130-0766
Your claim must include an itemized receipt with the test name, purchase date, price, and number of tests purchased.
By submitting a claim for reimbursement, you’re attesting you purchased the self-test for personal use. The test wasn’t for employment purposes unless required by applicable state law; wasn’t and won’t be reimbursed by another source; and wasn’t for resale.
Many facilities bill Kaiser Permanente directly, so you may not have to pay anything out of pocket. If you were tested and charged by a licensed, independent facility, you can submit a claim for reimbursement.
- Print the medical claims reimbursement form.
- Mail the completed form with supporting documentation for reimbursement to:
KPWA Claims Administration
P.O. Box 30766
Salt Lake City, UT 84130-0766
Your claim must include an itemized receipt with the test name, purchase date, price, and number of tests purchased.
We can update your electronic health record if you send us a photo or a scanned copy of your test results. Simply sign into your kp.org account, go to the “Message Center,” and send a message to your care team. Make sure to:
- Use “Medical record or forms” as your subject line
- Click the paper clip “Attach” link at the bottom of the message to add a photo or scan of your results
- Include your name
Connecting to care
Call us 24/7 and talk with a licensed care clinician about your questions or concerns. Find your local phone number below.
Call 24/7 for advice
If you need help choosing the care that’s right for you, give us a call.
Message your care team
Prefer to write? Message your care team anytime with medical questions.
Schedule an appointment
Schedule in-person check-ups, phone or video visits, and other appointments.