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We have safety measures in place, including requiring masks in certain areas of our Kaiser Permanente Washington locations. Patients and visitors should follow all masking and other infection prevention requirements posted on signage and communicated by leaders in our medical facilities during their visit. See updates about your local facilities.
Due to ongoing power outages, pharmacy services are currently limited at the Factoria, Northshore, and Redmond medical centers. Members with immediate pharmacy needs should instead visit our Capitol Hill, Bellevue, Lynnwood or Renton medical center pharmacies.
- Mail-order service: Members needing refills or non-urgent medications can use the Kaiser Permanente mail-order pharmacy to get up to a 3-month supply delivered to their home. Sign in at kp.org/wa or the Kaiser Permanente Washington mobile app, select "Medications," then select "My Prescriptions." Or call 1-800-245-7979 (TTY 711) to refill a prescription by mail, which should arrive in as few as 2 to 3 days through the mail. Delivery is free.
- Same-day delivery: Kaiser Permanente Washington also offers same day delivery options. This service allows members to quickly receive their prescription within a few hours of placing an order, and is available Monday through Friday, 9 a.m. to 6 p.m. in select locations.
Factoria Medical Center
About this facility
Accessibility: P, EB, IB, R, E, TThis facility fulfills basic physical and medical equipment accessibility standards.
The WSDOT's construction on SE 36th Street will result in lane closures and possible delays in accessing our clinic. We apologize for any inconvenience and thank you for your patience. The construction is estimated to continue through Summer 2025.
Access PPO members Enhanced Benefit Cost Share: You will have a lower office visit copay or coinsurance with this provider.
Access PPO and Elect PPO members Additional providers and pharmacies are available beyond those listed in our directory through our regional and national networks.
Additional providers and pharmacies are available to Options members at the out-of-network benefit level beyond those listed in our directory through our regional and national networks.
Self referral to many specialists is available to Options members at Kaiser Permanente Facilities. To see other network specialists, you must have a referral from your primary care doctor.
This provider is Preferred In-Network. Summit PPO members who get care from a Preferred In-Network provider will have the lowest out-of-pocket costs. Refer to your Evidence of Coverage for more information.
Additional providers and pharmacies are available to Summit PPO members at a higher cost through regional and national networks. Learn more.
Virtual Plus - Connect Network members Your costs may be higher if you receive in-person care without a referral.
Plans accepted at this facility
- Access PPO
- Boeing HMO Network
- Core
- CoreSelect
- Elect PPO
- Medicare Advantage HMO Anchor IND Part D
- Medicare Advantage HMO Group
- Medicare Advantage HMO Group Part D
- Medicare Advantage HMO Individual
- Medicare Advantage HMO Individual Part D
- Microsoft
- Options
- Options Federal
- Providence Caregivers
- SoundChoice
- Summit PPO
- Swedish Caregivers
- Virtual Plus-Connect Network
Departments and specialties
See all departments and specialtiesServices and amenities
Phone numbers
Appointment/Information - option 6
- 1-800-422-7932 (toll free)
To find
To report discrepancies in our facility directory information or if you need additional assistance, please contact our Member Services department by phone at 1-888-901-4636 (TTY 1-800-833-6388 or 711), Monday through Friday, 8 a.m. to 8 p.m. Or contact us electronically.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-888-901-4600, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
This page was last updated on: 11/21/24