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Cigna Providers & Facilities
Claims
Where do Cigna Healthcare providers send their claims?
Cigna Healthcare PPO Network Providers should check eligibility and benefits to determine covered services, send claims, and submit precertification requests as instructed on the ID card. Cigna Healthcare PPO Network providers outside of Kaiser Permanente states (Outside of California, Colorado, District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington) rendering care to an eligible Kaiser Permanente or Kaiser Permanente Insurance Company member should send claims to Cigna for pricing at:
Cigna Medical Claims
P.O. Box 188061
Chattanooga, TN 37422-8061
Payer ID 62308
Through this collaboration, Cigna Healthcare PPO Network providers outside of Kaiser Permanente States will be reimbursed for qualifying services they provide to eligible** Kaiser Permanente (HMO, EPO, POS 2-Tier, 3-Tier POS) or KPIC (PPO) members. However, Cigna Healthcare PPO Network providers outside of Kaiser Permanente States should only collect appliable cost share (once their eligibility and benefits are determined) from eligible Kaiser Permanente 3-Tier POS or KPIC PPO members at the time of service.
Online check of claim status
KP Online Affiliate is available 24 hours a day, seven days a week. With access to Online Affiliate, you can quickly check the status of submitted claims (and get comprehensive details) without making a phone call.
Want to learn more about Online Affiliate? Click the appropriate link below associated with the KP region where you submitted claims.
California – Northern
California – Southern
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northwest