New users Register to access KP Online Affiliate
OneHealthPort (OHP) users Sign-On. After signing on at OHP Continue to KP Online Affiliate
Existing non OHP KP Online Affiliate Users Sign-On or Manage Account

Online Provider Tools

KP Online Affiliate

What is Online Affiliate?
Online Affiliate is Kaiser Permanente’s self-service portal available to external providers. With access to the portal, providers and users can check benefits/eligibility and submit online disputes and appeals.

View our Join Us Video to learn more!

Skip Video Player

End of Video Player

Enrollment, Registration and Sign-On

There are two simple steps to gain access to the Online Affiliate portal. This includes:

_{Step 1: Enrollment}

Completion of our Online Affiliate Enrollment Agreement is the first step in gaining access to Kaiser Permanente’s Online Affiliate portal for your individual practice, group, or facility. The agreement must be signed by an individual authorized to sign legal documents on behalf of the organization.

This agreement outlines the conditions and responsibilities the authorized signatory must assume for any individual user who associates themselves with the individual practice, group, or facility. Be advised, we only require one agreement per Tax ID.

Unsure if we have an agreement on file for your entity?

Submit an Online Affiliate Support Case with your group name and Tax ID, and a consultant will respond to confirm if we have an agreement on file.

Please read, sign, and submit the agreement webform:

Submit Online Affiliate Enrollment Agreement

Proceed to Step 2 once you have received confirmation that your Online Affiliate Enrollment Agreement has been processed.

A Third-Party Administrator (TPA) is a firm or organization that manages administrative functions, such as claims processing, for another health company.

TPAs may request administrative/non-clinical access to KP Online Affiliate by submitting the following agreements:

TPA Attestation (Must be completed by the Provider Group)

After the TPA Attestation you may proceed with the Online Affiliate Enrollment Agreement (Must be completed by the TPA)

Proceed to Step 2 once you have received confirmation that your enrollment request has been processed.

Step 2: User Registration

Once you have completed Step 1 and have received a confirmation that your National Enrollment Agreement has been processed, the next step is to register as a user to access Online Affiliate.

Take a look at our User Registration Guide to get familiar with the process and then begin registration by proceeding to the New User Registration Portal.

Multi-Factor Authentication (MFA) is required for all users accessing Online Affiliate. View the MFA Enrollment Guide for details on the process.

For Existing Users: Sign-On to KP Online Affiliate

Existing users with a User ID and need to manage your account or complete registration: Manage My Account

Using Online Affiliate requires the following browser, system and connection requirements:

Google Chrome version 118 or later.
Microsoft Edge version 118 or later.
Mozilla Firefox version 115 or later.
Safari version 17 or later.

Online Affiliate can also be accessed by iOS tablets using Safari 17 or above, Android tablets and Linux OS Google Chrome 118 or above.

Additional copyright and legal notices

If your account has been deactivated, continue to Account Reactivation.

Existing users with a User ID and need to manage your account or complete registration can do so by navigating to: Manage My Account

Additional features available under Manage Account:

Edit personal information and work/supervisor information by simply clicking on Profile (select the Edit button to make changes and Done to apply changes).
Modify provider and access information by clicking on Provider associations and access. New provider associations can be added in this section. To remove access to an existing provider, click on the Remove button next to the active association.
Change an existing password by navigating to the Security page.

*For additional guidance with the password reset process, please see the Password Reset Guide.

If you require assistance with user registration, site navigation, or experience technical issues with Online Affiliate, you may submit an Online Affiliate Support Case.

Guest Access

Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guess Access portal.

With Member Eligibility Guest Access, you will be asked to provide key information about a member in question. In return, you will be able to view basic member eligibility information.

If you require additional information, please register for Online Affiliate access.

Learn more about our Member Eligibility Guest Access portal.

View claim status as a guest user

Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.

Contact Information

You may reach out to your Online Affiliate regional representative by using the contact information provided below.

Email: NW-Provider-Relations@kp.org