Online Affiliate is Kaiser Permanente’s Epic-Based tool, which allows providers access to several time-saving self-service features. External providers are eligible to access Online Affiliate, which will allow you to:

View patient eligibility, benefits, and demographics
View referrals/authorizations (for contracted providers)
View and print EOP’s (Explanation of Payments)
View Kaiser electronic medical records (contracted groups and licensed clinical staff)
Check the status of submitted claims
View claim details (service date, billed amount, allowed amount, patient responsibility)
Confirm payment information (check number, payment date, amount)
File a dispute, appeal, respond to KP request for information or submit claim supporting documentation

Member Eligibility Guest Access

Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guess Access portal.

With Member Eligibility Guest Access, you will be asked to provide key information about a member in question. In return, you will be able to view basic member eligibility information.

If you require additional information, please register for Online Affiliate access.

Learn more about our Member Eligibility Guest Access portal.

Claims Guest Access

View claim status as a guest user

Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.

Contact Information

You may reach out to your Online Affiliate regional representative by using the contact information provided below.

Email: NW-Provider-Relations@kp.org

Online Affiliate Sign-On

Using Online Affiliate requires the following browser, system and connection requirements:

Microsoft Edge 88 or later (Windows only)
Mozilla Firefox 78 or later
Google Chrome 88 or later
Apple Safari 14 or later (Macintosh only)

Online Affiliate can also be accessed by iPads running iOS 14 or later using the Safari browser and Android tablets using the Chrome browser. The native Android browser and other third-party browsers are not supported. The Chrome browser on iOS is also not supported.

If you experience issues during registration for Online Affiliate, contact the Online Initiatives Team at NW-provider-relations@kp.org

If you are experiencing technical issues, please contact the Help Desk at 888-457-4872 and let them know you are a Oregon-Washington Online Affiliate user.