Sign-On, Enroll & Register or Manage Account to access KP Online Affiliate

Online Provider Tools

KP Online Affiliate

What is Online Affiliate?
Online Affiliate is Kaiser Permanente’s self-service portal available to external providers. With access to the portal, providers and users can check benefits/eligibility and submit online disputes and appeals.

View our Join Us Video to learn more!

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Enrollment, Registration and Sign-On

There are two simple steps to gain access to the Online Affiliate portal. This includes:

_{Step 1: Enrollment}

Completion of our Online Affiliate Enrollment Agreement is the first step in gaining access to Kaiser Permanente’s Online Affiliate portal for your individual practice, group, or facility. The agreement must be signed by an individual authorized to sign legal documents on behalf of the organization.

This agreement outlines the conditions and responsibilities the authorized signatory must assume for any individual user who associates themselves with the individual practice, group, or facility. Be advised, we only require one agreement per Tax ID.

Unsure if we have an agreement on file for your entity?

Submit an Online Affiliate Support Case with your group name and Tax ID, and a consultant will respond to confirm if we have an agreement on file.

Please read, sign, and return the agreement using our web form:

Submit Online Affiliate Enrollment Agreement

Proceed to Step 2 once you have received confirmation that your Online Affiliate Enrollment Agreement has been processed.

A Third-Party Administrator (TPA) is a firm or organization that manages administrative functions, such as claims processing, for another health company.

TPAs may request administrative/non-clinical access to KP Online Affiliate by submitting the following agreements:

Online Affiliate Enrollment Agreement (Must be completed by the TPA)

TPA Attestation (Must be completed by the Provider Group)

Please return the agreements using our web form:

Submit TPA Enrollment Agreements

Proceed to Step 2 once you have received confirmation that your enrollment request has been processed.

Step 2: User Registration

Once you have completed Step 1 and have received a confirmation that your National Enrollment Agreement has been processed, the next step is to register as a user to access Online Affiliate.

Take a look at our User Registration Guide to get familiar with the process and then begin registration by proceeding to the New User Registration Portal.

*If you already have a User ID and need to make changes to your account, see the Manage Account section. If your account has been deactivated, continue to Account Reactivation.

For Existing Users: Sign-On to KP Online Affiliate

Existing users with a User ID and need to manage your account or complete registration: Manage My Account

Using Online Affiliate requires the following browser, system and connection requirements:

Microsoft Edge 106 or above (Windows only)
Mozilla Firefox 102 or above
Google Chrome 106 or above
Apple Safari 15 or above (Macintosh only)

Online Affiliate can also be accessed by iOS tablets using Safari 15 or above, Android tablets and Linux OS Google Chrome 106 or above.

Additional copyright and legal notices

Existing users with a User ID and need to manage your account or complete registration can do so by navigating to: Manage My Account

Additional features available under Manage Account:

Edit personal information and work/supervisor information by simply clicking on Profile (select the Edit button to make changes and Done to apply changes).
Modify provider and access information by clicking on Provider associations and access. New provider associations can be added in this section. To remove access to an existing provider, click on the Remove button next to the active association.
Change an existing password by navigating to the Security page.

*For additional guidance with the password reset process, please see the Password Reset Guide.

If you require assistance with user registration, site navigation, or experience technical issues with Online Affiliate, you may submit an Online Affiliate Support Case.

Guest Access

Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guess Access portal.

With Member Eligibility Guest Access, you will be asked to provide key information about a member in question. In return, you will be able to view basic member eligibility information.

If you require additional information, please register for Online Affiliate access.

Learn more about our Member Eligibility Guest Access portal.

Kaiser Permanente also allows providers to view basic claim status using our Claims Guest Access portal.

With Guest User Claim Status access, you will be asked to provide key information about a claim in question. In return, you will be able to view the following basic claim status information: current processing status, and, if paid, the vendor and specific payment information.

If your claim is not found in the Guest User system, please register for Online Affiliate to access our more robust claims portal.

Learn more about our Claims Guest Access portal

Contact Information

You may reach your Online Affiliate regional representative by submitting an Online Affiliate Support Case.