Online Provider Tools

What is Online Affiliate?

Online Affiliate is Kaiser Permanente’s self-service portal available to external providers. It allows providers access to several time-saving features, such as:

Patient eligibility, benefits, and demographics
Referrals/authorizations (for contracted providers)
View and print EOP’s (Explanation of Payments)
View Kaiser electronic medical records (contracted groups and licensed clinical staff)
Check the status of submitted claims and view claim details (service date, billed amount, allowed amount, patient responsibility)
Confirm payment information (check number, payment date, amount)

Perform the following "Take Action" on a claim

Submit a claim inquiry related to 'denied', or 'in progress' claims
Submit an inquiry related to a check payment, request a copy of a check or report a change of address for a specific claim.
Submit appeals or disputes - request a reconsideration of a payment
Respond to KP request for information

Member Eligibility Guest Access

Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guess Access portal.

With Member Eligibility Guest Access, you will be asked to provide key information about a member in question. In return, you will be able to view basic member eligibility information.

If you require additional information, please register for Online Affiliate access.

Learn more about our Member Eligibility Guest Access portal.

Claims Guest Access

Kaiser Permanente also allows providers to view basic claim status using our Claims Guest Access portal.

With Guest User Claim Status access, you will be asked to provide key information about a claim in question. In return, you will be able to view the following basic claim status information: current processing status, and, if paid, the vendor and specific payment information.

If your claim is not found in the Guest User system, please register for Online Affiliate to access our more robust claims portal.

Learn more about our Claims Guest Access portal

Contact Information

You may reach your Online Affiliate regional representative via email at KP-MAS-OnlineAffiliate@kp.org.

Online Affiliate Registration and Sign-On

There are two simple steps to gain access to the Online Affiliate portal. This includes:

The first step in gaining access to Kaiser Permanente’s Online-Affiliate tool for your Practice, Group, or Facility is the Completion of our Provider Entity Agreement. The Entity Agreement needs to be signed by an Owner, CEO, CFO, VP, or other Executive.

Be advised that we only require one Provider Entity Agreement per Tax ID for each region you wish to access. This agreement outlines the conditions and responsibilities that the authorized signer must assume for any individual user who associates themselves with the Practice, Group, or Facility.

Unsure whether we have an agreement on file for your provider group?

You may verify by sending your Group Name and Tax ID to your regional representative at the email address below. Someone will respond to confirm if we have an agreement on file.

Please Read, Sign and Return the Entity Agreement to the following email¹:

KP-MAS-OnlineAffiliate@kp.org

*** DO NOT PROCEED UNTIL STEP 1 IS COMPLETE ***

¹Receipt of signed Providers Entity Agreement does not guarantee requests for Online Affiliate access will be granted.

Once you have received a confirmation that your Provider Entity Agreement has been processed or that we have one file, the next step is to register as a user to access Online Affiliate.

To proceed with the user registration, navigate to the New User Registration Portal.

If you already have a User ID and need to make changes to your account, see the Sign-on and Account Management section.

Please Note: Online Affiliate “Bulk Registration” is temporarily down
Until further notice, users should not choose “Administrator Level Access” (“Bulk Registration”) during registration. For the time being, please choose “Individual Access” instead, as we work to address this functionality. As always, please direct any questions to your Online Affiliate regional representative via email at KP-MAS-OnlineAffiliate@kp.org.

Materials to help you with registration

User Registration Process

Bulk User Registration Guide for designated Group Administrator's

Frequently Asked Questions (FAQ)

For Existing Users: Sign-On to KP Online Affiliate

Existing users with a User ID and need to manage your account or complete registration: Manage My Account

Using Online Affiliate requires the following browser, system and connection requirements:

Microsoft Edge 88 or later (Windows only)
Mozilla Firefox 78 or later
Google Chrome 88 or later
Apple Safari 14 or later (Macintosh only)

Online Affiliate can also be accessed by iPads running iOS 14 or later using the Safari browser and Android tablets using the Chrome browser. The native Android browser and other third-party browsers are not supported. The Chrome browser on iOS is also not supported.

If you encounters issues during registration for Online Affiliate, contact your regional representative at KP-MAS-OnlineAffiliate@kp.org

If you are experiencing technical issues, please contact the Help Desk at 888-457-4872 and let them know you are a Mid-Atlantic Online Affiliate user.