Forms and publications

Find information on services and features related to your plan, including coverage information, member handbooks, and authorization of care forms for you or a loved one.


On this page:


Coverage information

Here, you'll find helpful documents related to your plan coverage, such as what to do if you need care while you're traveling and formulary (covered drugs).


Directories

If you need help determining which guide applies to your plan, please call Member Services at 800-777-7902 (TTY 711), Monday through Friday from 7:30 a.m. to 9 p.m. (except holidays).

Temporary facility closures and changes

We're gradually reopening facilities that were temporarily closed due to the coronavirus/COVID-19 pandemic. We have safety measures in place, including requiring masks at all Kaiser Permanente locations. See updates about your local facilities.


Summary of benefits and coverage

Summary of benefits and coverage (SBC) documents summarize important information about health coverage options in a standard format developed by Health and Human Services. SBCs allow you to check plan benefits and coverage. You can also easily compare Kaiser Permanente plan benefits and coverage with other carriers.


Evidence of coverage

In our effort to assist you in making an informed decision, we are providing plan documents where you can review further details of our plans.


Authorization information and forms

Advance directives Authorizations Health information exchange (HIE)
  • Find out how Kaiser Permanente shares important medical information

Learn how Kaiser Permanente shares important medical information as part of Health Information Exchange.

At Kaiser Permanente, knowing your medical history, such as your active medications and allergies, is critical to help ensure that you receive high-quality care. Advancements in technology support safe and secure electronic exchange of important clinical information from one health care provider to another, through Health Information Exchange (HIE) networks.

Kaiser Permanente operates an HIE network among its regions and participates in several HIE networks with trusted outside health care providers who have electronic medical record systems.

HIE participants like Kaiser Permanente are required to comply with specific federal and state laws that protect the privacy and security of your health and personal information. For example, we cannot share sensitive health information, including psychotherapy notes and records of substance abuse, through the HIE without first obtaining your written authorization.

Under the Health Insurance Portability and Accountability Act (HIPAA), Kaiser Permanente can legally share your health information with your other care providers for the purposes of treatment and care coordination. It is important for your care providers to have timely access to this information so that they have a complete picture of your medical history, reducing the likelihood of conflicting diagnoses, prescriptions, and treatment plans as well as repeated tests or procedures.

In addition to the above HIE, Kaiser Permanente participates in the Chesapeake Regional Information System for our Patients (“CRISP”). CRISP is a regional HIE serving Maryland and Washington, D.C. You may “opt-out” and disable access to your health information available through CRISP by calling 1-877-952-7477, or by completing and submitting an opt-out form available on the CRISP website: https://connect.crisphealth.org/OptoutForm

The form may be submitted by email, mail, fax, or through the CRISP website (preferred method). Public Health Reporting, as required by law, will still occur through the HIE after you decide to opt-out and Controlled Dangerous Substances information, as part of the Maryland Prescription Drug Monitoring Program (PDMP), will also still be available to licensed providers.

For more information, visit the HIE Frequently Asked Questions (FAQ) document available below or contact the Member or Customer Services number on the back of your ID card with any questions.


Claim submissions


Financial assistance forms


Median appointment wait times for the state of Maryland