E-visits

Answer a quick self-service questionnaire and get a response with advice/treatment from a physician within 1 hour. 

Average wait time Usually within 1 hour 
HoursEveryday
8 a.m. to midnight (ET)
 		 
Upfront costfor Kaiser Permanente members
No additional cost share 		 
  

When should I use e-visits?

Use this for
Advice on nonemergency care needs like: 
  • COVID-19 testing 
  • Eye irritation or discharge 
  • Rash 
  • Sinus symptoms 
  • Urinary symptoms 
Don’t use this for
  • Emergency care 
  • Urgent care