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Confirm eligibility
The process for verifying eligibility is determined by the region that authorizes services for the member. Find out how to confirm a member’s eligibility for each of our regions.
Confirm commercial & Medicare eligibility
As a contracted provider, you are encouraged to verify eligibility for commercial or Medicare members. Do not assume that coverage is in effect because a person produces a Kaiser Permanente member ID card.
You should always confirm that the patient is currently a Kaiser Permanente commercial or Medicare member in the region that authorizes services for the member.
Please select the member's region from the following list for additional information:
California – Northern
California – Southern
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northwest
If you are unable to verify eligibility or need additional assistance, please call the Member Services phone number (also known as “Customer Services” in some regions). Note: the Member Services phone number may also appear on the back of the member's ID Card.
Self-funded eligibility
Kaiser Permanente offers plans that are self-funded as part of our offerings to employer groups.
Learn about member eligibility for self-funded members.
View a member’s benefits
The process for viewing information related to member benefits is determined by the region that authorizes services for the member. Learn how to view a member’s benefits for each of our regions.
View Commercial and Medicare benefits
As a contracted provider, you are encouraged to verify eligibility for commercial or Medicare members.
Do not assume that coverage is in effect because a person produces a Kaiser Permanente member ID card.
To view benefits select the member’s region from the following list:
California – Northern
California – Southern
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northwest
If you are unable to view a member’s benefits or need additional assistance, please call the Member Services phone number (also known as “Customer Services” in some regions). Note: the Member Services phone number may also appear on the back of the member's ID Card.
View Self-funded benefits
Kaiser Permanente offers plans that are self-funded as part of our offerings to employer groups.
View benefits information for self-funded members.
View ID cards
Kaiser Permanente offers a variety of products for commercial, Medicare and Self-funded members. Online ID card information, including samples of Kaiser Permanente member ID cards, is available by region.
California – Northern
California – Southern
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northwest
If you are unable to view a member's benefits or need additional assistance, please call the Member Services phone number (also known as “Customer Services” in some regions). Note: the Member Services phone number may also appear on the back of the member's ID Card.
Note: Self-funded ID cards are green and will show the logo of the employer as well as the Kaiser Permanente logo.
If you are unable to view a member's benefits or need additional assistance, please call the Member Services phone number (also known as “Customer Services” in some regions). Note: the Member Services phone number may also appear on the back of the member's ID Card.