Our members can expect to be treated professionally, to be involved in the decision-making process, to receive safe and ethical care, and more. Learn about all of our members' rights and responsibilities.

If a member disagrees with a decision, he or she has the right to make an appeal. Find out about our appeals process.

Key contacts

Kaiser Permanente Call Center

The Kaiser Permanente Call Center provides telephone access to members who are seeking appointment scheduling services or telephone advice. Members can also use the Health Line number to connect to other service areas within Kaiser Permanente.

Health Line local number: 404-365-0966

Health Line long-distance number: 800-611 1811 (toll-free)

Appointment scheduling services are provided for those members whose primary care provider is located at one of the Kaiser Permanente medical offices. Nurse advice is available to all members. Our advice team consists of registered nurses, who are readily available to answer patient questions, provide nursing advice, and make an appointment with the member's primary care practitioner when applicable.

Our Health Line is available 24 hours a day, seven days a week, including holidays. Interpretation services are available through our Language Line. Appointment scheduling and Advice Line services are both located within the regional office of Kaiser Permanente.

Nurse advice and appointment scheduling is also available through kaiserpermanente.org.

Sample ID cards

HMO
Self-funded
Multi-Choice Point of Service
Added Choice Point of Service
Medicare cards
Dual Choice PPO card

All Kaiser Permanente members receive an identification card. With the exception of color, the appearance of and information on the membership identification cards are basically the same. Each membership identification card identifies either the primary care physician (PCP) or the Kaiser Permanente medical center location selected by the member, as well as the member's plan type (product).

All cards display member name and the "Health/Medical Record Number," which serves as a unique identification number. Members who select a PCP at a Kaiser Permanente facility have white ID cards. Members who select a PCP from the participating provider network have tan ID cards.

HMO

Self-funded

Multi-Choice Point of Service

Added Choice Point of Service

Medicare cards

Dual Choice PPO card

Kaiser Permanente’s self-funded program policies

Kaiser Permanente offers plans that are self-funded as part of our offerings to employer groups.

You will be asked to sign on on to see self-funded eligibility, benefits, and medical claim information.

The self-funded program’s customer service phone number is 1-866-800-1486.

There is a different payor ID and mailing address for self-funded claims.
      Payor ID:94320 KPIC, Self-Funded Claims Administrator
     P.O. Box 30547
      Salt Lake City, UT 84130-0547

For additional information on the self-funding program, please see the Self-Funded Program Provider Manual on KP Online-Affiliate.

The ID Card for Self-funded members is a different color. Self-funded ID cards are green and will contain the logo of the employer as well as the Kaiser Permanente logo.