To verify a member’s eligibility each time the member comes to your office for services, please use KP Online Affiliate.
KP Online Affiliate is available 24 hours a day, seven days a week.
Register or Sign-On for access to KP Online Affiliate.
Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guest Access portal.
Added Choice is a “point-of-service” health plan that offers members the opportunity to obtain health care services within the Kaiser Permanente delivery system and/or from any other licensed provider in Hawaii.
The Kaiser Permanente Added Choice® Physicians and Locations Directory includes information regarding the physicians, clinics, and hospitals you may choose for your health care needs.
For additional details, you may refer to the Kaiser Permanente Added Choice® Member Handbook.
Helpline
The Added Choice helpline is available to assist with claims, precertification and customer service:
1-800-238-5742
Claims Option 1
Monday–Friday 8 am to 5 pm, Saturday 8 am to 12 pm
Pre-certifications Option 2
24 hours a day, 7 days a week
Customer Service Option 3
Monday-Friday 8 am to 5 pm, Saturday 8 am to 12 pm
Claims Administration
Kaiser Permanente Claims Administration
P.O.Box 378021
Denver, CO 80237
EDI Payor ID: 94123
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