Contact Us

Provider Contact Information	Phone	Fax	Emails, Mailing address, Websites, Information and Links
Customer Service	800-966-5955	808-432-5300
Medicaid/Quest Integration (QI)	808-432-5955	800-651-2237 808-432-5260
Medicaid/QUEST Integration	808-432-5330
Added Choice Helpline	800-238-5742	800-392-8649	https://healthy.kaiserpermanente.org/hawaii/community-providers/eligibility#added-choice
MD Call Center	808-643-6363
Authorizations / Referrals Management	808-432-5687	808-432-5691	https://healthy.kaiserpermanente.org/hawaii/community-providers/authorizations
DME Authorizations	808-432-5692	808-432-5689
BH Information / Appointments	808-432-7600
BH Authorizations	808-243-6031
Provider Credentialing	808-432-7990 ext. 27927		HI-Credentials-Department@kp.org
Claims Department	877-875-3805		Mailing Address: P.O. Box 378021, Denver, CO 80237
Provider Demographic or Contact Changes			providerdemographicshawaii@kp.org
Provider Relations			NDandA-ProviderRelations@kp.org
Provider Monthly Training			Monthly Provider OLA Training: every 2nd Thurs of each month from 10:00AM-11:00AM HT BH After Office Hours: every 3rd Tuesday of each month from 10AM-11AM HT HCBS After Office Hours: every 2nd and 4th Wednesday of each month from 12:00PM-1:00PM HT
Provider Manuals			https://healthy.kaiserpermanente.org/hawaii/community-providers/provider-info#provider-manual AND https://healthy.kaiserpermanente.org/content/dam/kporg/final/documents/community-providers/hi/ever/quest-integration-provider-manual-en.pdf
QI Provider Education / Training Documents			https://healthy.kaiserpermanente.org/hawaii/community-providers/quest-integration#quest-integration-provider
Online Affiliate Tool / Provider Manual Cultural Competency Plan			https://onlineaffiliatesupport.force.com/support
Electronic Data Interchange (EDI)			edisupport@kp.org; https://healthy.kaiserpermanente.org/hawaii/community-providers/claims#electronicClaimsSubmissionPayments
EDI Enrollment			edisupport@kp.org; https://healthy.kaiserpermanente.org/hawaii/community-providers/claims#electronicClaimsSubmissionPayments
Change HC Payer ID = 94123	866-817-3813		https://www.changehealthcare.com/
Relay Health Payer ID = RH011			https://relayhealth.com/
Office Ally Payer ID - 94123 360-975-7000			https://cms.officeally.com/
Office Ally DDE	FREE. This Online Claim Entry tool allows you to create CMS1500, UB04, and ADA claims on its website and submit to KP - 360975-7000*		https://cms.officeally.com/pages/products/clearinghouse.aspx
ERA / EFT			edisupport@kp.org; https://healthy.kaiserpermanente.org/hawaii/community-providers/claims#electronicClaimsSubmissionPayments
OLA - Online Affiliate Tool			https://onlineaffiliatesupport.force.com/support
Hawaii Entity Agreement			https://healthy.kaiserpermanente.org/content/dam/kporg/final/documents/community-providers/hi/2022/provider-entity-agreement-hi-en-2022.pdf
Guest Access User Guide			https://kp.qumucloud.com/view/Video-tour---view-claim-status-as-a-guest-user#