Same Day Delivery FAQs

 
Kaiser Permanente Washington is pleased to offer same day delivery in select geographical locations.
What is Same Day Delivery?
Same Day Delivery is a delivery service that allows you to quickly receive your prescription within a few hours of placing your order.
When is the service available?

We try our best to deliver within a 90-minute window of your choosing. This service is available Monday through Friday: 9 a.m. to 6 p.m.

Orders placed outside of this window will be delivered the next morning.
 

Is there a delivery fee?
Yes. There is a $10 charge per delivery, and it is not covered by insurance.
How does Same Day Delivery work?
  1. Place order using the Same Day Delivery option
  2. Receive a confirmation call from a pharmacy technician
  3. Kaiser Permanente Washington processes your order
  4. A delivery driver picks up your order and delivers it to the address you provided
Are all prescriptions eligible for delivery?

No. The following types of medications are not eligible for same day delivery:

  • Controlled substances
  • Refrigerated items
  • Over-the-counter products
     
Where is this service available?
We currently deliver to the Seattle area, cities along the I-405 corridor, and select cities within Kitsap county.
Does someone need to be available to accept my delivery?
No. The driver will take a picture of the delivery as proof of delivery.
Do I need to provide a signature or identification to receive my delivery?
No. You will not be required to sign for your delivery.
Who will deliver my prescriptions?
Our couriers have undergone a background screening and are trained to handle prescription services.
What information will be shared with the courier who delivers my order?
The courier will only know your name and the address where the package needs to be delivered too. All health information is protected within the tightly sealed package, and the courier will never be able to see what is inside.
Who do we call if there are questions or issues?
For more information, call 206-630-1221 . For questions about your benefits, please call Member Services at 1-888-901-4636 .
Will I get a notification?
Yes. We will email you as soon as Pharmacy Services finishes processing your order. We are actively working on providing better delivery tracking.