Getting Started with Kaiser Permanente Medi-Cal

If you are currently a Kaiser Permanente member, and are new to Medi-Cal, you can enjoy the peace of mind of keeping the Kaiser Permanente doctor you know and trust, and getting the same high quality of care and convenient services you depend on.

If you are new to Kaiser Permanente, visit kp.org/newmember to learn how to get the most out of your new Kaiser Permanente membership.

Already registered? kp.org

Act for a family member

If you have your own kp.org member account, you may be able to help certain family members with their health care by making appointments, looking over most of their test results, emailing their doctor, and more. To learn more, go to Act for a Family Member.

If you are not a Kaiser Permanente member and would like to act on behalf of someone who is a Kaiser Permanente member, you can set up a non-member caregiver account.

2024 Medi-Cal Member Handbook

The Member Handbook is also called the Combined Evidence of Coverage and Disclosure Form (EOC/DF). It explains our rules and policies. The Member Handbook is based on our contract with the Department of Health Care Services (DHCS). It will help you understand your benefits, the services available to you, and how to get care. It also explains your rights and requirements as a Member. For a print copy or alternative format of your Member Handbook, please call Member Services at 1-855-839-7613 (TTY 711), 24 hours a day, 7 days per week (closed major holidays).

Member Handbook (PDF)

(PDF) العربىة (Arabic): كتيب الأعضاء

հայերեն (Armenian): Անդամի ձեռնարկ (PDF)

中文 (Chinese): 會員手冊 (PDF)

(PDF) فارسی (Farsi): کتابچه راهنمای اعضا

Hmoob (Hmong): Tswv Cuab Phaub Ntawv Pab (PDF)

ខ្មែរ (Khmer): សៀវភៅណែនាំសមាជិក (PDF)

한국어 (Korean): 가입자 안내서 (PDF)

Pусский (Russian): Справочник участника (PDF)

Español (Spanish): Guía para Miembros (PDF)

Tagalog (Tagalog): Handbook ng Miyembro (PDF)

Tiếng Việt (Vietnamese): Cẩm nang Hội viên (PDF)

Medi-Cal Provider Directories

Kaiser Permanente Medi-Cal Provider Directories list providers in our Medi-Cal provider network. The Northern California Region and Southern California Region each have six Medi-Cal Provider Directories. You may see a Kaiser Permanente provider anywhere in your California region. These directories will help you find a provider near where you live.

You can refer to your Provider Directory to find a Primary Care Physician (PCP) in our network. Your PCP is the licensed provider you go to for most of your health care. Your PCP also helps you get other types of care you may need.

For a print copy or alternative format of a Provider Directory, please call Member Services at 1-855-839-7613 (TTY 711), 24 hours a day, 7 days per week (closed major holidays). You can also go to kp.org/finddoctors to search our online Provider Directory. Be sure to choose Medi-Cal Managed Care in the Health plans accepted section. This will show you the list of Medi-Cal providers.

Northern California Provider Directories

Southern California Provider Directories

Medi-Cal for Kids & Teens

Medi-Cal for Kids & Teens provides free services to keep you or your child healthy from birth to age 21. These services include check-ups, shots, health screenings, and treatments for health problems.

These brochures provide an overview of covered services and how to access them. They also stress the importance of preventive care. Your Medi-Cal Rights Guide explains what to do if your child's care is denied, delayed, reduced, or stopped.

Medi-Cal Kids Brochure (PDF)	كتيب Medi-Cal للأطفال (PDF)	Medi-Cal-ի մանկական գրքույկ (PDF)
Medi-Cal 兒童手冊 (PDF)	بروشور کودکان Medi-Cal (PDF)	Daim Ntawv Tseb Qhia Rau Cov Me Nyuam Yaus Txog Medi-Cal (PDF)
ខិត្តប័ណ្ណអំពី Medi-Cal Kids (PDF)	Medi-Cal 아동용 브로셔 (PDF)	Брошюра об услугах Medi‑Cal для детей (PDF)
Folleto de Medi-Cal para niños (PDF)	Brochure ng Medi-Cal para sa Mga Bata (PDF)	Tài liệu Medi-Cal dành cho trẻ em (PDF)

Medi-Cal Teens Brochure (PDF)	كتيب Medi-Cal للمراهقين (PDF)	Medi-Cal պատանեկան գրքույկ (PDF)
Medi-Cal 青少年手冊 (PDF)	بروشور نوجوانان Medi-Cal (PDF)	Daim Ntawv Tseb Qhia Rau Cov Hluas Txog Medi-Cal (PDF)
ខិត្តប័ណ្ណអំពី Medi-Cal Teens (PDF)	Medi-Cal 청소년용 브로셔 (PDF)	Брошюра об услугах Medi‑Cal для подростков и молодежи (PDF)
Folleto de Medi-Cal para adolescentes (PDF)	Brochure ng Medi-Cal para sa Mga Teenager (PDF)	Tài liệu Medi-Cal dành cho Thanh thiếu niên (PDF)

Your Medi-Cal Rights Guide (PDF)	دليل حقوقك في Medi-Cal (PDF)	Ձեր Medi-Cal իրավունքների ուղեցույցը (PDF)
您的 Medi-Cal 權利指南 (PDF)	راهنمای حقوق شما در Medi-Cal (PDF)	Phau Ntawv Qhia Txog Koj Cov Cai Hauv Medi-Cal (PDF)
មគ្គុទ្ទេសក៍អំពីសិទ្ធិ Medi-Cal របស់អ្នក។ (PDF)	Medi-Cal 권리 안내서 (PDF)	Информация о правах участников программы Medi‑Cal (PDF)
Su guía de derechos de Medi-Cal (PDF)	Ang Iyong Gabay sa Mga Karapatan sa Medi-Cal (PDF)	Hưỡng dẫn về Quyền Medi-Cal của quý vị (PDF)

Quality Improvement and Health Equity Committee (QIHEC) Quarterly Report

The Quality Improvement and Health Equity Committee (QIHEC) is a group of people from Kaiser Permanente and the community. They work together to make sure everyone with Medi-Cal insurance gets the right healthcare, no matter their race, ethnicity, gender, or who they love. They focus on keeping people healthy, preventing diseases, and making sure everyone gets the care they need. Our community members help Kaiser Permanente make healthcare better for Medi-Cal members.

Here's a summary of what was talked about, decided, and done in recent meetings.

Quality Improvement and Health Equity Committee (QIHEC)

Approved Time and Distance Standards

If you would like to learn more about Kaiser Permanente’s approved Medi-Cal time and distance standards [including DHCS-approved Alternative Access Standards (AAS)] in its licensed service areas, click to view the reports below.

2021 Approved Alternative Access Standards (AAS) – Northern California

2021 Approved Alternative Access Standards (AAS) – Southern California

Medi-Cal Delegation Statement

Kaiser Foundation Health Plan (KFHP) delegates some functions and/or services to Subcontractors. These Subcontractors are Partially Delegated Subcontractors, as they assume some, but not all, of KP’s duties and obligations of the Department of Health Care Services (DHCS) Medi-Cal contract. KFHP conducts Delegation Assessments to ensure a high-quality care experience for our members and to improve their access to care for delegated services. The Delegation Assessment evaluates Subcontracting arrangements, with a focus on enhancing the member experience by examining the Subcontractor’s quality of care, provider network, and/or ability to accommodate member preferences such as type of provider and preferred language. The process includes review of monitored metrics and detailed reports to address member experience and the quality of/access to care. KFHP uses the Delegation Assessments to ensure delegated Subcontractors comply with all applicable state and federal laws and regulations, contract requirements and other DHCS guidance, including All Plan Letters and Policy Letters.

Our other sites

Getting Started with Kaiser Permanente Medi-Cal

Act for a family member

2024 Medi-Cal Member Handbook

Medi-Cal Provider Directories

Northern California Provider Directories

Southern California Provider Directories

Medi-Cal for Kids & Teens

Quality Improvement and Health Equity Committee (QIHEC) Quarterly Report

Approved Time and Distance Standards

Medi-Cal Delegation Statement

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