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Cigna Providers & Facilities

Member Information

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HMO, EPO, & POS 2-Tier Member Details for Cigna Providers

Cigna PPO Network providers outside of Kaiser Permanente states can easily identify eligible members by checking for a new Cigna-branded Travel ID Card or Digital Membership Card, indicating plan participation. However, if a new card is not presented with a Cigna logo, Cigna PPO Network providers are encouraged to call 888.831.0761 for verification of eligibility.

When our Kaiser Permanente members make an appointment, walk-in, or arrive by ambulance, they are to either:

  • Show their Digital ID card in the Kaiser Permanente mobile app. It has enhanced details to help the Cigna PPO Network Provider verify information and where to send their claims. For eligible members, the back of their updated digital ID card says:

    New Disclaimer Text
    Note: Text on the digital ID card disclaimer is subject to change

  • Show their new travel card. For eligible members, the back of their new Travel ID card says:
     
    Note: Text on the physical Travel ID card is subject to change

  • Members who are unable to present either form of verification may be verified eligible by calling 888.831.0761

PPO & POS 3-Tier Member Details for Cigna Providers

Cigna PPO Network providers outside of Kaiser Permanente states can easily identify eligible members by checking for a new Cigna co-branded Physical ID card or Digital Membership Card, indicating plan participation. However, if a new card is not presented with a Cigna logo, Cigna PPO Network providers are encouraged to call 888.831.0761 for verification of eligibility.

When PPO & POS 3-Tier members make an appointment, walk-in, or arrive by ambulance, they are to show their physical ID card or digital ID card in the Kaiser Permanente mobile app. For eligible members, the back of their updated physical ID card says:

PPO & POS 3-Tier ID Cards Samples by Region:
Note: Text on the physical ID card is subject to change

  • SCAL POS:
    Cigna card
  • SCAL PPO:
    Cigna card
  • NCAL POS:
    Cigna card
  • NCAL PPO:
    Cigna card
  • CO POS:
    Cigna card
  • CO PPO:
    Cigna card
  • GA Dual Choice PPO:
    Cigna card
  • MAS Out of Area PPO:
    Cigna card
  • MAS Flexible Choice (POS 3-Tier):
    Cigna card
  • Members who are unable to present either form of verification may be verified eligible by calling 888.831.0761