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Cigna Providers & Facilities

Authorizations

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Authorization Details for an HMO, EPO, POS 2-Tier Member

Cigna PPO Network Providers for urgent or emergency care outside of Kaiser Permanente's service state (California, Colorado, District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington) are to contact Kaiser Permanente as soon as possible for precertification or authorization questions at Kaiser Permanente's dedicated phone line for Cigna PPO providers: 888.831.0761.

Adverse benefit decisions can be appealed by following the instructions on the back to the member’s Adverse Benefit Determinations notice:

Cigna card
Cigna card

Authorization Details for an PPO & POS 3-Tier Member

Cigna PPO Network Providers providing care outside of Kaiser Permanente states (outside of California, Colorado, District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington) are to contact Kaiser Permanente as soon as possible for precertification or authorization questions at Kaiser Permanente's dedicated phone line for Cigna PPO providers: 888.831.0761.

Adverse benefit decisions can be appealed by following the instructions on the back to the member’s Adverse Benefit Determinations notice:

Cigna card
Cigna card