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Make sure your camera is turned toward you and that the sound is turned up and you’re not on mute. If you’re using a computer, check that your camera is plugged in and any speakers you have are working. If you still have problems, try leaving and restarting your video visit. If this doesn’t work, something may be wrong with your equipment.
How to join a scheduled video visit at Kaiser Permanente
Get ready to connect to care
Video visits are a convenient way for you to get the care you need without leaving home. Before your visit, you’ll want to check a few things to make sure your computer or mobile device is set up to connect to your care team. Please note that these instructions are for scheduled video visits only, including one-on-one visits with a clinician, group visits, and group classes. The process is a little bit different for 24/7 virtual care visits.
Video visits are hosted by Zoom. Zoom offers features for members who may need additional support during their video visit, including automated captioning, Sign Language interpreters, spoken language interpreters, and real-time captioning.
Additional Support
We’re here to help. Simply call this support phone number, Monday through Friday from 4:30 a.m. to 7 p.m. Pacific time.
Northern California
1-844-216-5769 (TTY 711)
Have questions?
We’re here to help. Simply call this support phone number, Monday through Friday from 4:30 a.m. to 7 p.m. Pacific time.
Colorado
1-844-800-0821 (TTY 711)
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*If you don't have the Kaiser Permanente app yet, you can download it at no cost from the App Store or on Google Play. You'll need to be registered on kp.org to sign in.