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Cigna Providers & Facilities

Eligibility

Eligibility Details for an HMO, EPO, POS 2-Tier Member

Cigna PPO Network Providers should check eligibility and benefits to determine covered services, send claims, and submit precertification requests as instructed on the ID card.

Cigna PPO Network Providers for urgent or emergency care outside of Kaiser Permanente's service state (Outside of California, Colorado, District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington) should contact Kaiser Permanente as soon as possible for Cigna precertification questions, eligibility verification, and benefits verification at Kaiser Permanente's dedicated phone line for Cigna PPO providers: 888.831.0761.

Eligibility Details for an PPO & POS 3-Tier Member

Cigna PPO Network Providers outside of Kaiser Permanente states (Outside of California, Colorado, District of Columbia, Georgia, Hawaii, Maryland, Oregon, Virginia, and Washington) should contact Kaiser Permanente as soon as possible for Cigna precertification questions, eligibility verification, and benefits verification at Kaiser Permanente's dedicated phone line for Cigna PPO providers: 888.831.0761.