Chat with KP

Chat online with member services or a clinician, pharmacist, or a mental health care advice specialist.

Chat online with a Kaiser Permanente clinician to get immediate care, treatment, and prescriptions. Must be 18 years or older. Parents can chat for children, with some privacy restrictions for teens.

Hours

Clinician Chat
6 a.m. to 9 p.m.
Monday through Friday

Mental Health Care Advice, Pharmacy, Member Services
8 a.m. to 5 p.m.
Monday through Friday

Upfront cost

for KP members

No cost share for most plans

When should I use chat with KP?

Use this for

Advice on medical care
Help for new and current members
Prescription information and refills
Mental health care advice

Don’t use this for

Emergency care
Urgent care

Chat with KP

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