Chat with KP

Chat online with member services, or an advice nurse.

Chat online with a Registered Nurse to help answer medical concerns and direct to the most appropriate level of care. Must be 10 years or older. Parents chat for children, with some privacy restrictions for teens.

Hours

Member Services
8 a.m. to 5 p.m.
Monday through Friday

Advice Nurse
8 a.m. to 5 p.m.
Monday through Friday

Upfront cost

for Kaiser Permanente members

No cost share for most plans

When should I use chat with KP?

Use this for

Help for new and current members
Advise on medical care
Prescription information and refills

Don’t use this for

Emergency care
Urgent care

Chat with KP

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