We have safety measures in place, including requiring masks in certain areas of our Kaiser Permanente Washington locations. Patients and visitors should follow all masking and other infection prevention requirements posted on signage and communicated by leaders in our medical facilities during their visit. See updates about your local facilities.

Due to ongoing power outages, pharmacy services are currently limited at the Factoria, Northshore, and Redmond medical centers. Members with immediate pharmacy needs should instead visit our Capitol Hill, Bellevue, Lynnwood or Renton medical center pharmacies.

  • Mail-order service: Members needing refills or non-urgent medications can use the Kaiser Permanente mail-order pharmacy to get up to a 3-month supply delivered to their home. Sign in at kp.org/wa or the Kaiser Permanente Washington mobile app, select "Medications," then select "My Prescriptions." Or call 1-800-245-7979 (TTY 711) to refill a prescription by mail, which should arrive in as few as 2 to 3 days through the mail. Delivery is free.
  • Same-day delivery: Kaiser Permanente Washington also offers same day delivery options. This service allows members to quickly receive their prescription within a few hours of placing an order, and is available Monday through Friday, 9 a.m. to 6 p.m. in select locations.

Departments & Specialties at Northshore Medical Center

To find

To report discrepancies in our facility directory information or if you need additional assistance, please contact our Member Services department by phone at 1-888-901-4636 (TTY 1-800-833-6388 or 711), Monday through Friday, 8 a.m. to 8 p.m. Or contact us electronically.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-888-901-4600, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.