Medicaid nondiscrimination notice

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements
 
Kaiser Foundation Health Plan of the Mid-Atlantic, Inc. (Kaiser Health Plan) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaiser Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
 
Kaiser Health Plan:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
     
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you believe that Kaiser Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
 
Kaiser Civil Rights Coordinator
2101 East Jefferson Street
Rockville, MD 20852
Telephone number: 1-800-777-7902
 
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, contact the Kaiser Civil Rights Coordinator at 1-800-777-7902, or Kaiser Member Services at 1-855-249-5019 (TTY: 711).
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
 
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)
 
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.