HMO, EPO, & POS 2-Tier Member Details for Cigna Healthcare Providers:
Cigna Healthcare PPO Network providers outside of Kaiser Permanente states can easily identify eligible members by checking for a new Cigna Healthcare-branded Travel ID Card or Digital Membership Card, indicating plan participation. However, if a new card is not presented with a Cigna logo, Cigna Healthcare PPO Network providers are encouraged to call 888.831.0761 for verification of eligibility.
When our Kaiser Permanente members make an appointment, walk-in, or arrive by ambulance, they are to either:
Show their Digital ID card in the Kaiser Permanente mobile app. It has enhanced details to help the Cigna Healthcare PPO Network Provider verify information and where to send their claims. For eligible members, the back of their updated digital ID card says:
Note: Text on the digital ID card disclaimer is subject to change
Show their new travel card. For eligible members, the back of their new Travel ID card says:
Note: Text on the physical Travel ID card is subject to change
Members who are unable to present either form of verification may be verified eligible by calling 888.831.0761
PPO & 3-Tier POS Member Details for Cigna Healthcare Providers:
Cigna Healthcare PPO Network providers outside of Kaiser Permanente states can easily identify eligible members by checking for a new Cigna Healthcare co-branded Physical ID card or Digital Membership Card, indicating plan participation. However, if a new card is not presented with a Cigna logo, Cigna Healthcare PPO Network providers are encouraged to call 888.831.0761 for verification of eligibility.
When PPO & 3-Tier POS members make an appointment, walk-in, or arrive by ambulance, they are to show their physical ID card or digital ID card in the Kaiser Permanente mobile app. For eligible members, the back of their updated physical ID card says:
PPO & 3-Tier POS ID Cards Samples by Region:
Note: Text on the physical ID card is subject to change
SCAL POS:
SCAL PPO:
NCAL POS:
NCAL PPO:
CO POS:
CO PPO:
GA Dual Choice PPO:
HI Added Choice (3-Tier POS):
MAS Out of Area PPO:
MAS Flexible Choice (3-Tier POS):
NW Oregon Added Choice (3-Tier POS):
NW Oregon Dual Choice PPO:
NW Oregon PPO Plus:
Members who are unable to present either form of verification may be verified eligible by calling 888.831.0761
*The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna Healthcare is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Intellectual Property, Inc.
**Eligibility Exceptions: The Cigna Healthcare PPO Network* enhanced experience for our members is not available to:·
HMO, EPO, PPO, & POS members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
PPO and POS 3-Tier members enrolled in coverage issued by Kaiser Foundation Health Plan of Northwest.
Medicare members
Medicaid members (Medi-Cal in California)
***Kaiser Permanente Insurance Company (KPIC) is a subsidiary of Kaiser Foundation Health Plan, Inc. (KFHP).
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