When our Kaiser Permanente members make an appointment, walk-in, or arrive by ambulance, they are to either:
- Show their Digital ID card in the Kaiser Permanente mobile app. It has enhanced details to help the Cigna Healthcare PPO Network Provider verify information and where to send their claims. For eligible members, the back of their updated digital ID card says:
Note: Text on the digital ID card disclaimer is subject to change
- Show their new travel card. For eligible members, the back of their new Travel ID card says:
Note: Text on the physical Travel ID card is subject to change
- Members who are unable to present either form of verification may be verified eligible by calling 888.831.0761