Permanente Advantage resources

resources

Eligible plans by Region
How to get help for non-medical questions

Permanente Advantage services are not available to members of HMO, Medicare (Senior Advantage) or Self-funded products/plans.

Please visit Pre-certification requests to learn about the pre-certification process for routine requests, urgent requests and hospital admissions.

Eligible plans by region

Please Note: Permanente Advantage services are not available to members of HMO, Medicare (Senior Advantage) or Self-funded products/plans.

Permanente Advantage services are available in the following regions to members of the following plans:

California (Northern & Southern)
“Dual Choice” PPO
“Added Choice” POS (3-tier)

Colorado
Preferred Provider PPO
“Added Choice” 2-tier POS
“Triple Option” or “MultiChoice” 3-tier POS
AON Hewitt Private Exchange 2-tier POS

Georgia
“Dual Choice” PPO
“Multi Choice” POS (3-tier)
Out-of-area PPO
AON Hewitt Private Exchange 2-tier POS

Hawaii
“Added Choice” POS

Mid-Atlantic States (Maryland, Virginia and Washington D.C.)
“Flexible Choice” 3-tier POS
Out-of-area PPO
AON Hewitt Private Exchange 2-tier POS

How to get help for non-medical questions

Pharmacy
Permanente Advantage does not process pre-certification for medications provided from a pharmacy. For pharmacy-related questions please contact MedImpact at 800-788-2949.

Eligibility & Benefits
Permanente Advantage does not provide eligibility or benefit information. Please call the appropriate regional Member Services Department phone number on the back of your membership ID card or below for eligibility or benefits questions.

California (Northern & Southern) Member Services – 800-788-0710
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Colorado Member Services – 800-632-9700
Georgia Member Services – 855-364-3185 (TTY 711)
Hawaii Member Services – 800-966-5955
Mid-Atlantic States Member Services – 800-777-7902

Claims
Permanente Advantage does not process claims and cannot provide information on claim status or Explanation of Benefits (EOB). Please call the appropriate Claims Department phone number on the back of your membership ID card or below for claims questions.

California (Northern & Southern) Members – 800-392-8649
Colorado Members – 800-382-4661
Georgia Members – 855-364-3185 (TTY 711)
Hawaii Members – 800-392-8649
Mid-Atlantic States Members – 800-392-8649