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Electronic claim submissions
Kaiser Permanente urges you to submit all claims via Electronic Data Interchange (EDI). You may submit EDI claims Electronic Data Interchange (EDI) is an electronic exchange of information, in a standardized format that adheres to all Health Insurance Portability and Accountability Act (HIPAA) requirements. It is the transfers of structured data, by agreed message standards, from one computer system to another without human intervention.
Benefits of Electronic Data Interchange (EDI) transmission include:
- Reduced Overhead Expenses
- Improved Data Accuracy
- Reduced Turnaround Time for Claims Processing
- Bypass U.S. Mail DeliveryGo Green! Reduce paper, mail time and postal mail costs
- Electronic Submission of Claims Type
Listed below is the electronic submission of claims transactions:
837P Claim/Encounter - This is used for professional services and supplier.
837I Claim/Encounter - This is used by facilities and hospitals.
Please note: Payer IDs are for both 837I (UB) and 837P (CMS1500) transactions.
Electronic Payment and Remittance Advice Online Enrollment
Kaiser Permanente has partnered with Citi Payment Exchange to provide a portal for enrolling in Electronic Fund Transfer (EFT) and Electronic Remittance Advice (ERA). With this partnership, Kaiser Permanente requests that all vendors pursuing EFT/ERA enrollments utilize the Payment Exchange portal for enrollment and changes to existing EFT/ERA. The portal is open 24 hours a day and 7 days a week for new enrollments or changes.
Reduce turn-around-time for receipt of payments and remove overhead costs associated with handling paper correspondence by signing up for EFT/ERA today.
It’s easy to get started now!
Each Kaiser Permanente region requires a separate enrollment.
If you wish to create a new enrollment for EFT/ERA in the Northern California region,
Click here to enter a secure portal.
Activation code 6WLKT7 is required at login.
Frequently Asked Questions
What if I already have EFT/ERA set up with Kaiser Permanente? Will I need to re-enroll through Citi Payment Exchange?
No, vendors with EFT/ERA already in place at Kaiser Permanente will have their account set up on their behalf. You will receive an invitation from Citi Payment Exchange to sign in and make changes or additions to your existing account. If you do nothing, your current EFT/ERA arrangements will remain as they are today.
If I’ve submitted a change or an enrollment request, what will be the turnaround time to complete the request?
Continue to check Citi Payment Exchange for status updates. Once approved in the portal, Kaiser Permanente will require 7-10 business days to update the system. If you continue to receive paper checks, contact EDI Support by
submitting a Support Case to: https://kpnationalclaims.my.site.com/EDI/s/
Can I remove a bank account from my profile in Citi Payment Exchange?
Yes, you can also unshare a bank account with a region/payer under Settings.
The provider may have more than one bank account set up per region (sub designations are made by adding an NPI) and UNSHARE is the appropriate action if you want to keep one account in play but remove another one.
Can I change my demographic information through Citi Payment Exchange?
No, any demographic information changes need to be handled through Kaiser Permanente. Contact EDI Support by submitting a Support Case for more
information: https://kpnationalclaims.my.site.com/EDI/s/
If I sign up for EFT in Georgia, will my California claim payments be automatically included?
No, you’ll need to request each region if not autoloaded in the initial set up of Payment Exchange.
Go to NEW region URL – sign in with activation code - using the specific activation code notifies the specific region of a new request. If the activation code is not used, the region isn’t notified of a new enrollment.
When Citi automation sees the provider information already exists, a message will pop up and direct the billing provider to log into their existing account. Once logged in and the established password is entered, the request for the new region will pop up in the “established accounts” list and the provider will be asked to link it to the existing account.
There is no limit to the number of regions a provider can be registered to bill. Providers who have multiple regions registered will all show in the “established accounts”. If you do not see your preferred region on this list, please contact EDI Support by submitting a Support Case to: https://kpnationalclaims.my.site.com/EDI/s/
Can I cancel my EFT/ERA setup?
Yes, you can revoke the link between your account and the EFT/ERA vendor.
Within the Payment Exchange portal, provider will select Payers > click the Payer > then select Revoke. That will cancel the enrollment altogether with that payer (region).
Important Note: If you are a provider retrieving ERAs from a clearinghouse, you must remember to complete the ERA setup with your clearinghouse as well as with Kaiser Permanente via the Citi Payment Exchange portal.