Welcome to your wellness program

You have the opportunity to keep a wellness credit of up to $500 toward your annual medical plan contribution by completing and submitting all three voluntary 2025 U.S. Wellness Activities by the Feb. 28, 2025, deadline.

Complete your health screenings through Kaiser Permanente and visit My Wellness to submit your health questionnaire to keep a $250 credit.

Attest on My Wellness that you have a primary care provider (PCP) and have had an annual physical with your PCP within the last 12 months to keep an additional $250 credit.

Although you can complete your health screening activity through Kaiser Permanente, you will need to complete your health questionnaire on My Wellness and attest to your annual physical visit.

Your covered spouse or partner can keep an additional $250 wellness credit by completing and submitting their health questionnaire and health screening on My Wellness, by Feb. 28, 2025. If they also attest to having a primary care provider (PCP) and have had an annual physical with their PCP within the last 12 months (they’ll keep an additional $250 credit toward your annual medical plan contribution.

Note: You can complete each of these activities in the order that makes sense for you. However, to keep the additional $250 credit for attesting to having a PCP and having had an annual physical within the past 12 months, you must also complete the health questionnaire and health screening.

Bank of America subscribers and their spouse or partner, 18 years of age and older, who are enrolled in the Kaiser Permanente health plan through Bank of America can participate in the program through this website and accessing My Wellness. Adult dependent children are not eligible for the wellness credit. Ask your program administrator for more details regarding adult dependent children.

The Wellness program runs from Oct. 1, 2024, through Feb. 28, 2025. This means you need to complete and submit all three voluntary wellness activities during these dates in order to keep your Wellness credit. However, if your benefits effective date is after Jan. 1, 2025, contact My Wellness Member Services at 1-833-525-5788, or boa.support@virginpulse.com for more details.

When you finish your health screening at Kaiser Permanente, you don’t have to report that you completed it. The health screening will automatically be reported to your Wellness Program administrator.

Note: It may take up to 4 weeks for certain activities to appear as complete.

There are more options to complete your health screenings. Go to My Wellness and visit the “Programs” page then “View All” to explore all other options.

If your mailing address is wrong, contact the GHR Service Center by phone, 800.556.6044, Monday through Friday from 8 a.m. – 8 p.m. Eastern.

If your email address is wrong, go to kp.org to update it:

• Log in with your kp.org user ID and password.
• Click on your name on the top right and select "Profile and Preferences."
• Click "View all of your personal information" under "Personal information."
• Click "Email address" and then "Change your email address."
• Enter your updated email address and click "Save."

Note: It can take up to four weeks to update the address in our system.

When you register on this website we’ll ask you to accept the Wellness Program Agreement in order to be eligible for the My Wellness Program. The agreement gives us permission to use and disclose information with your Wellness Program administrator related to your completion of the health screening in order to keep your credit toward your annual medical plan contribution. If you do not accept this agreement, Kaiser Permanent will not be able to send your health screening completion details to your Wellness administrator.

Yes, you can go back to the Wellness Program Agreement at any time during the program period and can change your authorization status. Click your name at the top right corner with the drop-down arrow and choose Wellness Program Agreement. When it brings you to the Wellness Program Agreement, you will see your current status. Click on the "change status" button. If you previously accepted, you can click “No” and submit, which means Kaiser Permanent will not be able to send your health screening completion details to your wellness administrator.

Kaiser Permanente will track whether you complete the health screening activity. If you accepted the Wellness Program Agreement, we will tell Bank of America when you have completed the health screening activity and your health screening results. This allows you to keep your credit toward your annual medical plan contribution.

Note: If you didn’t accept the Wellness Program Agreement, Kaiser Permanente will no longer share your health screening information, which may impact your ability to keep your credit toward your medical plan contribution.

When you go to the “My Rewards” page on this site, you’ll see a list of the required health screenings. If you see a green check mark next to a screening and the word “Done,” that means you’re up-to-date for that health measure. If you do not see a green check mark and the word “Done,” then you have not completed the health screening and will need to contact your doctor’s office or call the customer service number on the back of your Kaiser Permanente ID card. Note: It may take up to 4 weeks for a screening to appear as completed on the website.

To find out how to get the screenings you need at a Kaiser Permanente facility, please call your doctor's office or the customer service number on the back of your Kaiser Permanente ID card.

Yes. If a current health condition prevents you from taking any or all screenings, or if a screening is no longer required for your age and gender, please call My Wellness Member Services at 1-833-525-5788 or email them at boa.support@virginpulse.com, to request a waiver for that activity. You can also go to My Wellness, “Programs” page, “View All” and find a link to download a waiver.

You can contact My Wellness Member Services at 1-833-525-5788 or boa.support@virginpulse.com with specific questions related to the wellness program. They can give you guidance on which activities you need to complete and answer reward-related questions.

Alternatively, you can contact Kaiser Permanente Rewards Customer Service at 1-866-300-9867 or email them at RewardsCustomerService@kp.org and provide the following information:

• Your name
• A brief statement of your question or issue
• You are inquiring about the Bank of America program
• Your daytime phone number

Note: Please allow two business days for a response.

The 2025 Wellness program runs from 10/1/2024 through 2/28/2025 and is open to all Bank of America employees and their spouses/partners who are Kaiser Permanente members who are enrolled in the Kaiser Permanente health plan through Bank of America. The program is available to all eligible individuals regardless of their health status. If you think you can’t meet a requirement because of your health, please go to your My Wellness page for further information.

Workforce health programs and rewards are separate services that are not health plan benefits and may be discontinued at any time.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057