Messaging your doctor 

Message your doctor’s office with nonurgent questions anytime. 

Average response time Varies by region of care  
Hours Varies by region  
Upfront cost

for KP members

No additional cost share

  
   

When should I use mental health support?

Use this for
  • Non-urgent medical advice 
  • Follow up questions 
Don’t use this for
  • Emergency care 
  • Urgent care