Technical Information

As community hospitals affiliated with Kaiser Permanente, Maui Health’s Patient Portal is licensed from KP and supported by KP’s online system. Therefore, some technical information provided below may not apply to Maui Health patients.

If you are a Maui Health patient and need technical assistance, please call Kaiser Permanente support at 1-800-556-7677 (TTY 711) and inform the representative that you are a patient of Maui Health.
 

Because we want you to have the best possible experience on our website, we've designed our site to work across a range of common Web browsers. Find out more about the computer and browser settings that are best for using our site.

You can also learn about changes you can make to improve the way our site displays on your screen, and find answers to common questions about accessing web features.


On this page:


Using compatible browsers

In order to sign on and have our features work and display properly, we recommend that you use one of the browser versions shown below, which have been tested for compatibility with our website.

If you need to install a compatible browser version, please visit the websites for Microsoft Edge, Mozilla Firefox, Apple Safari or Google Chrome.

Browsers that are tested and compatible with our site

The latest production version of the browser is supported.


For Windows 10

  • Edge
  • Mozilla Firefox
  • Google Chrome


For Windows 8.1

  • Mozilla Firefox
  • Google Chrome


For Macintosh macOS 10.15

  • Apple Safari 14.x
  • Mozilla Firefox
  • Google Chrome

For Macintosh macOS 11.x

  • Apple Safari 14.x
  • Mozilla Firefox
  • Google Chrome


For Mobile Devices

Operating systems

  • Apple iOS 14.x
  • Android 9.x
  • Android 10.x
  • Android 11.x


Browsers

  • Chrome
  • Safari 14.x
  • Samsung


Other browsers

While our site may function with other browsers, we cannot guarantee that features will display and work properly.


Enabling JavaScript

For all our website features to display and work properly, you will need to enable JavaScript on your browser.

JavaScript is a small piece of computer code that is built into Web pages to make features such as mouseovers work (an example of a mouseover is a title that displays menu options when your mouse rolls over the title).

For help enabling JavaScript, please consult the help section of your browser.


High security encryption

To protect the security of your personal information, you must have high (128-bit) security encryption installed and enabled on your browser before you can sign on to our site.

Security encryption is a system of scrambling information so that when you send and receive information while signed on, the information cannot be read by anyone else.

If you need a browser with 128-bit security encryption, please install one of our supported browsers.

For help determining whether you have 128-bit security encryption installed and enabled, consult the help section of your browser.


Enabling cookies

To sign on to our site and use our secure features, or view information that is customized for a geographic area, your browser must accept an Internet "cookie."

This cookie does not contain information about your identity or your health history.

To enable cookies, please refer to your browser's help section.

For more information on our policy regarding Internet cookies, please see our Privacy Statement.


Using a shared computer

If you are using a computer that is shared by others, then you may need to delete your browser's cookies or clear your browser's cache (which is sometimes called "temporary internet files") before using the computer. This will remove any stored information, such as other people's member IDs or passwords, which could prevent you from logging on to our website successfully.

Deleting cookies and clearing the cache is also a good way to prevent your personal information from being viewed by others. If you're using a shared computer, you may wish to delete cookies and clear the cache again after you've signed off our website.

Deleting cookies and clearing the cache is safe for your computer and should not remove any important data.

For instructions on how to delete cookies and clear the cache, please refer to your browser's help section.


Frequently asked questions

Below are some of the questions we're often asked about using our website.

When you set up your access, you will be given the choice of getting your password immediately or having a temporary password mailed to the address we have on file.

To get your password immediately, you will need to verify your identity using our online process. If you successfully complete the process, you can use all of the portal’s secure features right away.

Please note: You can only use the online confirmation process if you're 18 or older; if you're under 18, you'll receive a temporary password in the mail.
 
When you use the online method to confirm your identity, you will be asked to answer security questions that are created by our third-party contractor using information about you in public databases. These may include personal questions, including those about addresses at which you've lived or people you are or have been related to.
 
Using the traditional mail method, we'll confirm your identity with the mailing address we have on file. We'll mail your temporary password to this address in about 3 to 7 business days. When it arrives, sign on with your temporary password to use all of the portal’s secure features.
 
If you don't sign on to the patient portal with your temporary password within 90 days, your temporary password will expire, and you will need to request a new one from Member Services. This is an additional precaution we take to protect your personal information.
 
Yes. Our website uses a security protocol to protect the information you send and receive. Information that you provide, such as your name, address, or credit card number, is encrypted so that other people can't read it. To protect the security of your personal information, you must have high (128-bit) security encryption installed and enabled on your browser in order to sign on to our site.
 

There are several reasons why your user ID and password may not be recognized. To solve the problem, please try the following:

  • Check for correct capitalization (user IDs are not case-sensitive, but passwords are case-sensitive).
  • Make sure your computer's "Caps Lock" and "Num Lock" keys are off.
  • If you are using a computer that is shared by others, you may need to delete your browser's cookies or clear your browser's cache.
     


Machine-readable files

Pursuant to Centers for Medicare & Medicaid Services (CMS) regulations, third-party developers may access Kaiser Permanente’s machine-readable JSON files, including plans.json, drugs.json, and providers.json, using the links below.

This information is offered in the format required by CMS and/or applicable state law, with separate files for each state (within our service areas) that is required to provide such files. Software developers may use these files to build tools that help local consumers better understand their care options. Kaiser Permanente has used all reasonable efforts to deliver accurate and current data as of the date noted on each file.

NOTE: These files are not intended for direct consumer use. Consumers should refer to their health plan coverage materials, or use the Kaiser Permanente online formulary and provider directory, to learn about their benefits, medications, and providers (doctors and hospitals), respectively.


API Developer Portal

Pursuant to Centers for Medicare & Medicaid Services (CMS) regulations, third-party developers may register a member-facing application using HL7 FHIR standards-based, Application Programming Interface (API) resources.

Software developers may use these APIs to build tools that give patients access to their health information, improve interoperability, and unleash innovation. Kaiser Permanente has used all reasonable efforts to deliver accurate and current data as of the date noted on the resource.

Resources


Report technical problem

We care about your health and helping you make wise care decisions. Understanding what kind of care you and your family members need is important.

  • Use this form to provide comments and suggestions or to report a technical problem with the website.