The care you need, when you need it in Colorado
Explore the convenient ways you can get quality care.
Need help choosing?
Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Immediate care
Best for: Urgent needs that aren’t life-threatening
Average wait time: 4 hours
No additional cost shareAnswer a quick self-service questionnaire and get a response with advice and treatment from a clinician within 4 hours.
Estimated wait time: less than { } minutes
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
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No cost share for most plansTalk to a physician 24/7 over video for quality care when you need it - no appointment needed.
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
Estimated wait time: { } minutes
Estimated wait time: less than { } minutes
No cost share for most plansTalk to a physician 24/7 over phone for quality care when you need it - no appointment needed.
Chat with a clinician, pharmacist, financial counselor, member services, or mental health specialist.
If you need medical or mental health advice, or help choosing the right care option for you, talk with a registered nurse day or night.
Call 24/7 at 303-338-4545 or 1-800-218-1059 (TTY 711)
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline
For illnesses or injuries requiring prompt attention but are not medical or psychiatric emergencies.
DispatchHealth delivers high-quality health care to your home. Available for Denver/Boulder members, 7 days a week, from 7 a.m. to 10 p.m. Call 720-588-9686 (TTY 711).
Get prompt medical attention for medical or mental health emergencies.
Available now
No costView recommended ways to treat minor symptoms and injuries at home.
Explore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
Routine care
Best for: Nonurgent needs, existing issues, and new symptoms
Response within 2 to 3 business days
Message your doctor’s office with nonurgent questions anytime.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over video.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over the phone.
Schedule an appointment to see your doctor, your specialist for an ongoing condition, or an available clinician in person.
Schedule a video visit with a mental health professional or addiction counselor, no referral needed.
Schedule a phone visit with a mental health professional or addiction counselor, no referral needed.
Schedule an in-person visit with a mental health professional or addiction counselor, no referral needed.
Visit a specialist to treat specific injuries and ongoing conditions.
Schedule a one-on-one video counseling session with an Amwell therapist. No referral needed.
Schedule a one-on-one phone counseling session with an Amwell therapist. No referral needed.
Phone options
Video options
Online options
In-person options
Other services available in Colorado
Contact us 24/7 at 303-338-4545 or 1-800-218-1059 (TTY 711).
To cancel an appointment, log onto kp.org or call us Monday through Friday, 6 a.m. to 7 p.m., at 303-338-4545 or 1-800-218-1059 (TTY 711).
Find where you can go for care near you.
Order most refills online and pick refills up at a Kaiser Permanente pharmacy near you.
Get care in your language at no extra cost.
Check out most lab results, past information, and more.
Check on preventive care screenings or immunizations recommended by your health care team.
Get assistance related to access and account management.
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