Why does keeping track of your health feel like a full-time job?

by Kaiser Permanente |
Person managing their care on their laptop

Do you remember the results of your last checkup? What about the exact dosage of a new medication? Or when you’re due for a preventive care visit? If your medical records are scattered between different doctors’ offices or apps, finding the information you need can be frustrating. And that frustration is all too common. Nearly 6 out of 10 people have multiple online medical records or patient portals.*

Tracking your health and managing your care shouldn’t be all on you. Some care providers keep your medical records, appointments, and prescriptions in one place for you to access and manage any time. And when you have a care team that handles most of the coordination, staying on top of your health feels a lot less stressful.

What happens when your health information isn’t in one place?

If you get care from different doctors and networks, your medical records may be spread across different patient portals. And your doctors may not have a complete picture of your health history. Instead of focusing on your new care needs, you may spend valuable appointment time repeating information about medications, test results, and past care. Missing information can also lead to delays in screenings, treatment, or follow-up care.

Connected care improves your experience

When your doctors see the same health information, your care works better. Your records follow you from one visit to the next, which means:

No retelling your story

Your care team can see your health history — so you can focus on your current care needs.

No unnecessary tests

Your doctors have all your past test results, so you won’t have to repeat tests or lab work someone already ordered.

Safer prescriptions

A connected team can see all your current medications and make sure they’re safe to take with new prescriptions.

More personalized care

With access to your complete health information, your doctors can look for patterns in your health history and signs of potential health issues. Your care plan will be specific to you, helping you stay healthy and reach your health goals.

Managing your health is easier when everything is connected

When your care and coverage are connected, all your health information is organized and collected in one place. You know what care you’ve had in the past and how much you’ll pay for care going forward. Plus, you can use one website or app to manage your health.

Connected care makes it easier for you to:

  • Schedule, change, or cancel appointments
  • Review medications and refill prescriptions
  • See most lab test results and explanations
  • Check your health history and visit notes
  • Get reminders for screenings
  • Send messages to your care team

In a connected care system, your care teams also add summaries of your latest appointments, test results, and explanations of your results to your electronic health record. Whenever you or your doctors have a question about your health, a connected care system gives you up-to-date answers and a hassle-free experience.

At Kaiser Permanente, our website and all-in-one mobile app make it easy for members to manage their care at any time. And each members’ electronic medical record is updated and maintained by their connected care teams — so members can spend less time tracking their care and more time living their lives.

Ready to take the guesswork out of tracking your health? Learn more about Kaiser Permanente and our connected care. If you’re already a member, you can sign in to see your records, message your doctor, schedule an appointment, check your prescriptions, and easily manage your care.

Footnotes
*“Individuals’ Access and Use of Patient Portals and Smartphone Health Apps, 2024,” Office of the National Coordinator for Health Information Technology, July 2025.

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