Appointments and advice in Southern Colorado

Not sure what care you need? Want to schedule an appointment? You’ve got many ways to get in touch.

Get advice 24/7

24/7 care by phone

Connect with a licensed care provider day or night for advice, referrals, prescriptions, and more.

  • Call us 24/7 at 1-800-218-1059 (TTY 711).


Connect with a Kaiser Permanente provider in real time through our online chat feature.

  • Sign on, scroll down and click the "Chat" button. 


Short on time? Need nonurgent medical care? Fill out a short questionnaire about your symptoms, and a nurse will get back to you with a care plan — usually within 6 hours. Great for coughs and colds, nausea, allergies, and more.

  • Sign on and complete an e-visit now.


Message your Kaiser Permanente doctor’s office with nonurgent questions anytime — great for follow-up care after a routine appointment. You’ll get a reply usually within 48 hours.

Make an appointment


Visit us online anytime, anywhere to schedule most in-person routine appointments and select specialty care appointments.

By phone

Connect with us day or night to make an appointment or get advice. You can also schedule same-day or next-day appointments.

  • Call us 24/7 at 1-800-218-1059 (TTY 711).

See a doctor

When you need care, you’ve got options. From in-person appointments to video visits on your phone, it’s easy to connect to care in a way that fits your schedule and lifestyle.



Phone appointment 

If you have a minor condition that doesn’t require an in-person medical exam, you might be able to save time by scheduling a call with a Kaiser Permanente doctor. Phone appointments may be available within 1 hour.                    

How do you schedule a phone appointment?

Schedule, change, or cancel appointments online, or by calling us 24/7 at 1-800-218-1059 (TTY 711). You can also call a location near you: 

For the Briargate Medical Offices

Call 719-282-2533 (TTY 711)

For the Parkside Medical Offices

Call 719-327-6540 (TTY: 711)

For the Pueblo North Medical Offices

Call 719-595-5755 (TTY 711)

Affiliated community providers

Call your physician’s office directly. 

If you need help for a nonurgent mental health or chemical dependency issue, call Beacon Health Options anytime, day or night at 1-866-702-9026 (TTY 1-866-835-2755). 

Be sure to have your Kaiser Permanente ID card, valid identification, and copay. 

What care can you get by phone?

Phone appointments are great for minor health conditions and follow-up care, like:

  • Cough
  • Colds
  • Flu symptoms
  • Allergies 

Video appointment 

A video visit with your provider is easy. You may be anywhere – at home, work, or on the go!

How do you schedule a video visit?

Check with your Kaiser Permanente provider. When you do, they’ll:

  • Book directly with your care team
  • Visit
  • Call the Appointment and Advice Contact Center, anytime, day or night at: Denver/Boulder – 303-338-4545 (TTY 711) Northern and Mountain Colorado – 970-207-7171 (TTY 711)

Learn more about getting started with video visits (PDF) today. For technical support, call 1-844-800-0821 (TTY 711).

What care can you get by video?

Video visits are great for minor health conditions and follow-up care, like:

  • Rashes
  • Skin infections
  • Eye problems
  • Cuts and sprains

Doctors can also order lab tests and write prescriptions if needed. 

What equipment do you need?

You’ll need a mobile device with the Kaiser Permanente app or computer with:

  • A built-in camera and microphone
  • An up-to-date browser, such as Internet Explorer 10 or above
  • A reliable internet connection 

In-person appointment 

Sometimes, a visit to your doctor’s office is exactly what you need. And since most Kaiser Permanente locations offer many services under one roof, you’ll save time and money with a single trip. You can also schedule same-day or next-day care. 

How do you schedule an in-person appointment?

What are some services you can get in person?

  • Primary care
  • X-ray
  • Lab
  • Pharmacy



Urgent care 

Our network facilities offer walk-in services for nonemergency, urgent medical needs — some are open 7 days a week, no appointment needed. You can also schedule same-day or next-day care appointment at a Kaiser Permanente medical office. 

Find our urgent and emergency care locations here:

What is urgent care?

An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include:

  • Minor injuries
  • Backaches
  • Sore throats
  • Coughs
  • Upper-respiratory symptoms
  • Frequent urination or a burning sensation when urinating

Do not attempt to access emergency care through this website.

If you think you or your family member has a medical or mental health emergency, call 911 or go to the nearest hospital.