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Agreement for Electronic Document Delivery (E-Sign Disclosure and Consent)

Electronic delivery of documents

The general terms of this Agreement for Electronic Document Delivery (referred to herein as "This Agreement") describe how Kaiser Permanente delivers documents to you electronically and apply to each and every document that may be delivered electronically when you consent to a document’s electronic delivery. We may amend the general or specific terms and conditions of This Agreement at any time by posting a revised version of it on the "Document Delivery Preferences" page located within the kp.org website. The revised version will become effective once posted on the website. However, if the revised version includes a material change in the substance of This Agreement, we will provide you with 30 days’ prior notice by sending you a notice by email, notifying you that the changes made to the terms of This Agreement have been posted. When you receive such a notice, you may be asked to provide consent to electronic delivery again.

Method of providing documents to you in electronic form

If you consent to the receipt of documents by electronic delivery, such documents will be displayed to you electronically. All documents that we provide to you in electronic form will be provided either (1) via email, (2) by access to a website that we will designate in an email notice we send to you at the time the information is available, (3) to the extent permissible by law, by access to a website that we will generally designate in advance for such purpose, or (4) by email requesting you access or download a PDF file containing the document. You will have the opportunity to print or save the information delivered electronically and keep it for your records. By consenting, you also agree to print out or download all documents we provide to you electronically and keep copies for your records.

Hardware and software requirements

In order to access and retain your electronic documents, you will need the following computer hardware and software:

  • a computer with an Internet connection;
  • a current Web browser that includes 128-bit encryption (e.g., Internet Explorer version 6.0 or later, Firefox version 2.0 or later, Chrome version 3.0 or later, or Safari version 3.0 or later) with cookies enabled;
  • Adobe Acrobat Reader version 8.0 or later to open documents in .pdf format;
  • a valid email address (your primary email address in your kp.org profile); and
  • sufficient storage space to save past documents or an installed printer to print them.
    sufficient storage space to save past documents or an installed printer to print them.

We will notify you if there are any material changes to the hardware or software needed to receive electronic documents from Kaiser Permanente at least 30 days in advance of any such change. At that time, we will also provide instructions on how to withdraw, change, or renew your consent for electronic delivery of your documents. By giving your consent now, you agree that you have access to the necessary equipment and programs as listed above, and are able to receive, open, and print or download a copy of any document for your records.

Notification that you have a new document

When a new document is delivered electronically through kp.org, you will be notified by email to the primary email address found in your kp.org profile. If Kaiser Permanente receives a returned notification email that indicates that the primary email address we have on file for you is no longer valid, we will suspend paperless delivery and return to paper delivery of your documents. We will then mail your documents to the last known mailing address on file.

Updating your contact information

It is your responsibility to keep your primary email address up-to-date so that Kaiser Permanente can communicate with you electronically.

You understand and agree that if Kaiser Permanente sends you an email notification of a posting of an electronic document, and we do not receive notification of delivery failure, Kaiser Permanente will be deemed to have provided the communication to you. Delivery failure could occur if, for example, you do not receive the electronic notice or communication because your primary email address on file is blocked by your service provider, or you are otherwise unable to receive electronic communications.

Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Kaiser Permanente to your email address book so that you will be able to receive the communications we send to you.

You can update your primary email address or mailing address at any time through your kp.org profile.

How to withdraw your consent

Your consent will remain in effect until you terminate coverage with Kaiser Permanente or explicitly withdraw your consent by contacting Member Services or changing your document delivery preferences through your kp.org profile. You may also withdraw your consent to receive some or all of your Health Plan documents electronically by going online on kp.org and updating your document delivery preferences. You may also withdraw consent by contacting the Kaiser Permanente Member Services Call Center by phone and asking a Customer Service Representative to assist you with these choices.

If you terminate your Kaiser Permanente Health Plan coverage, your document(s) will be sent to you by U.S. Mail at your last known mailing address on file.

Requesting paper copies of electronic communications

If after you consent to receive your documents electronically you would like a paper copy of a document we previously sent you, you may request a paper copy within One (1) year of the date we provided the document to you by contacting the Kaiser Permanente Member Services Call Center.

By agreeing to these terms, you indicate your agreement and consent to receive electronically the document(s) that you have chosen and your agreement with all of the specific and general terms that are applicable to your consent to receive such document(s) electronically.