Go Green. Go Paperless

By accepting these Terms and Conditions, you consent and agree to receive communications from Kaiser Permanente electronically via the Website, App, email or SMS text message, including, without limitation, essential care delivery and health plan (coverage) communications. These communications may include (but are not limited to): 

• Care Delivery:  
  • Important Care Delivery Messages: Notification that an important message awaits you on the Site (this may be a message from a doctor, a new lab test result, an appointment confirmation, a response from a pharmacist, etc.) 
  • Alerts and Critical Messages: Emergency alerts and critical messages (for example, if a snowstorm or wildfire has temporarily closed a medical center) 
  • Health Communications: General health communications from Kaiser Permanente providers 
• Health Plan, for a full list of the health plan coverage documents and communications in each category that may be sent electronically, please visit KP.org/paperless: 
  • Coverage and Benefits: Communications and documents pertaining to your coverage and benefits (including cost sharing) for your health plan may include, but are not limited to: Evidence of Coverage, Explanation of Benefits (EOB), Preauthorization and/or Precertification Notices and Preservice letters, Annual Membership Information, Annual Plan Information, and, upon request, IRS Form 1095-B 
  • Billing: Communications and documents related to billing for your Kaiser Permanente Plan which may include but are not limited to: Medical Bills, Membership Premium Payment Letters (including delinquency notices), and Premium Bills 
  • Cost Estimates: Communications and documents as required of health plan issuers and related to cost estimates for covered services 
  • Other Types of Health Plan Communications: Other types of communications may include but are not limited to: Communications about your health savings account (HSA) or wellness program awards (if applicable to you),  quality information, pharmacy documents (Patient Prescription Inserts and/or Medication Guides), and other notices that may be required by law 

NOTE: Not all health plan coverage documents and/or communications may be available in your region, for your plan, and/or via the Mobile App. As additional health plan coverage communications and documents are added to those already available electronically, Kaiser Permanente will notify you 

• General/Other:  
  • General Communications: General communications relating to your account, registration, changes and updates, service outages, reminders, new services or any transaction with Kaiser Permanente  
  • Surveys:  You may periodically receive online invitations to participate in member satisfaction and other types of surveys related to your experiences at Kaiser Permanente. Your participation in such surveys is always optional. 

To maintain the privacy of these communications, you should take appropriate precautions to protect personal and confidential information, and to use your devices/apps in a secure and responsible manner. We are not responsible for the security of your devices, and we expect that you will configure them in a secure and responsible manner. 

Electronic Delivery of Health Plan Coverage Communications

You have the option to withdraw your consent and choose which, if any, health plan coverage communications and/or documents you receive electronically. You may always change your mind and receive any of your health plan coverage communications or documents in paper copy. To print a copy of a specific health care delivery or health plan coverage communication, log on to your KP.org account and navigate to "My Documents", click on the specific document you'd like to view and save and print the document. 

By consenting to the receipt of communications and documents relating to health plan coverage by electronic delivery, you agree that they will be made available electronically through the Website and/or App rather than via U.S. Mail or other paper delivery method. All communications that we provide to you in electronic form, will be provided either (1) via email; (2) via the Website as described in an email notice we send to you at the time the information is available; (3) to the extent permissible by law, by access to a Third-Party Website as described in advance for such purpose in an email notice we send to you at the time the information is available; or (4) by an email requesting that you access or download a PDF file from the Website containing the document. 

B. Notification that you have a New Communication 

When a new health plan document or communication is delivered electronically through the Website and App, you will be notified by email to the primary email address found in your digital account profile. If Kaiser Permanente receives a notification of delivery failure (i.e. a "bounce message") that indicates that the primary email address which we have on file for you is no longer valid, we will suspend electronic delivery of all documents and communications and either notify you again using another method (such as text) or return to paper delivery of your documents and communications. We will then mail your communications and/or documents to the last known mailing address on file. 

C. Hardware and Software Requirements 

In order to access and retain your electronic documents, you will need the following device hardware and software: 

• A computer with an internet connection 
• A current web browser that includes 128-bit encryption (e.g., Microsoft Edge, Firefox version 71 or later, Chrome version 49 or later, or Safari version 11 or later) with cookies enabled 
• Current Adobe Acrobat Reader version to open documents in PDF format 
• A valid email address (your primary email address in your digital account profile) 
• Sufficient storage space to save documents or an installed printer to print them 

By giving your consent at this time, you agree that you have access to the necessary hardware and software as listed above, and are able to receive, open, and print or download a copy of any document for your records. 

We will notify you if there are any material changes to the hardware or software needed to receive electronic documents from Kaiser Permanente at least 30 days in advance of the date any such changes are made. At that time, we will also provide instructions on how to withdraw, change, or renew your consent for electronic delivery of your documents. 

D. Updating your Contact Information 

It is your responsibility to keep your primary email address up to date so that Kaiser Permanente can communicate with you electronically. 

You understand and agree that if Kaiser Permanente sends you an email notification that a communication and/or document was sent and/or an electronic document has been posted, and we do not receive a notification of delivery failure (i.e. a "bounce message"), Kaiser Permanente will be deemed to have provided the communication to and/or document to you. This could occur if, for example, you do not receive it because your primary email address on file is blocked by your service provider, or you are otherwise unable to receive electronic communications. 

If you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add the Kaiser Permanente email address to your email address book so that you will be able to receive the communications we send to you (please consult the instructions of your spam filter for specific directions on how to do this). 

You can update your primary email address or mailing address at any time through your Website profile. To change your primary email address and/or mailing address, navigate to the Personal Info section of the Profiles and Preferences page on the KP.org website. To update contact information on the App, click on the profiles and settings icon in the upper right-hand corner and select "Contact Information" from the drop-down menu and follow the instructions. 

E. How to Withdraw your Consent 

Your consent will remain in effect until your Kaiser Permanente health plan coverage is terminated or you explicitly withdraw your consent by changing your delivery preferences through your digital account profile. You may contact the Kaiser Permanente Member Services Call Center by phone and ask a customer service representative to assist you. 

When your Kaiser Permanente health plan coverage is terminated, your document(s) will be sent to you by U.S. mail at your last known mailing address on file.

F. Requesting paper copies of electronic communications and documents 

If, after you consent to receive your documents electronically, you would like to receive a paper copy of a document we previously sent you, you may request a paper copy of the document by contacting the Kaiser Permanente Member Services Call Center. You may change your document delivery preference anytime by logging into your online account, select the profile icon, choose Profile & Preferences > Paperless Preferences > Customize Preferences. 

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Last updated: June 2025 

Version 2.0