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Appointments and advice in Oregon/Washington

Not sure what care you need? Want to schedule an appointment? You’ve got many ways to get in touch.

If you're a Kaiser Permanente member in Washington who lives outside the Vancouver/Longview area, learn more about our care and servicesExternal Link.

Get advice 24/7

24/7 care by phone

Connect with a licensed care provider day or night for advice, referrals, prescriptions, and more.

Call us anytime at:

  • Portland: 503-813-2000 (TTY: 711)
  • All other areas: 1-800-813-2000 (TTY: 711)

E-Visit

Short on time? Need nonurgent medical care? Fill out a short questionnaire about your symptoms, and a nurse will get back to you with a care plan — usually within 6 hours. Great for coughs and colds, nausea, allergies, and more.

Email

Message your doctor's office with nonurgent questions anytime — great for follow-up care after a routine appointment. You’ll get a reply usually within 48 hours.

Make an appointment

By phone

Connect with us day or night to make an appointment or get advice. You can also schedule same-day or next-day appointments. 

Call us anytime at:

  • Portland: 503-813-2000 (TTY: 711)
  • All other areas: 1-800-813-2000 (TTY: 711)

Online

Visit us online anytime, anywhere to schedule most in-person routine appointments and select specialty care appointments.

See a doctor

When you need care, you’ve got options. From in-person appointments to video visits on your phone, it’s easy to connect to care in a way that fits your schedule and lifestyle. 

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 Phone appointment

If you have a minor condition that doesn’t require an in-person medical exam, you might be able to save time by scheduling a call with a Kaiser Permanente doctor. Phone appointments may be available within 1 hour.                       

How do you schedule a phone appointment?

To schedule an appointment:

If you call us, we’ll:

  • Help you determine if a phone appointment is right for your condition
  • Confirm you’ve had at least 1 in-person visit with us
  • Schedule a time for a doctor to call you

Learn more about getting started with a phone visit today.

What care can you get by phone?

Phone appointments are great for minor health conditions and follow-up care, like:

  • Cough
  • Colds
  • Flu symptoms
  • Allergies
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Video appointment

Using your mobile device or computer with a webcam, you may be able to meet face-to-face with your doctor by video — just as you would with a regular appointment.

How do you schedule a video visit?

To schedule an appointment:

For technical support, call 1-844-800-0826 (TTY: 711)

If you call us, we’ll:

  • Help you determine if a phone or video appointment is right for your condition
  • Schedule a time for a doctor to call you

What care can you get by video?

Video visits are great for minor health conditions and follow-up care, like:

  • Rashes
  • Skin infections
  • Eye problems
  • Cuts and sprains

Doctors can also order lab tests and write prescriptions if needed.

What equipment do you need?

You’ll need a mobile device with the Kaiser Permanente app or computer with:

  • A built-in camera and microphone
  • An up-to-date browser (video visits are currently not available on Chrome)
  • A reliable internet connection

Learn more about getting started with video visits today. 

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In-person appointment

Sometimes, a visit to your doctor’s office is exactly what you need. And since most Kaiser Permanente locations offer many services under one roof, you’ll save time and money with a single trip. You can also schedule same-day or next-day care.

Some departments, like pediatrics, also offer after-hours urgent care.

How do you schedule an in-person appointment?

For Kaiser Permanente locations:

For Portland Clinic locations:

What are some services you can get in person?

  • Primary care
  • X-ray
  • Lab
  • Pharmacy
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Urgent care

Many facilities offer walk-in services for nonemergency, urgent medical needs — open 7 days a week, no appointment needed. 

What is urgent care?

An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include:

  • Minor injuries
  • Backaches
  • Earaches
  • Sore throats
  • Coughs
  • Upper-respiratory symptoms
  • Frequent urination or a burning sensation when urinating 

Do not attempt to access emergency care through this website

If you think you or your family member has a medical or mental health emergency, call 911 or go to the nearest hospital.

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Care Essentials

Care Essentials External Linkis a convenient neighborhood clinic that treats minor illnesses and injuries and provides common lab tests, vaccinations, and checkups.

How do you schedule an appointment?

Make an appointment at CareEssentials.orgExternal Link.

What care can you get at Care Essentials?

Care Essentials is great for minor illnesses and injuriesExternal Link, like:

  • Acne
  • Athlete’s foot
  • Cuts, burns, and sprains
  • Flu symptoms
  • Sore throat
  • Urinary tract infection (UTI)