Help with your account and payment

What payment methods can I use?

We accept the following forms of payment:

  • Checking or savings account
  • Credit or debit cards
    • Visa, MasterCard, Discover, American Express
  • Health savings account (HSA)
  • Health reimbursement arrangement (HRA)
  • Flexible spending account (FSA)

If you plan to use an HSA, HRA, or FSA to pay your bill, please keep copies of your Explanation of Benefits (EOB), Summary of Accumulation (SOA), and other documentation for reimbursement and tax purposes.

I recently received health care services or made a payment to Kaiser Permanente. Why didn't the charge or credit appear on my bill?

Any services received or billed after your statement date will not appear on your current bill. These services and payments will appear on a future bill. Your online payments can be found in your payment history. Depending on where you received services, you may receive a physician bill, a hospital bill or both.

Can I pay more than my statement amount if I received other services and expect to owe additional fees?

No. Because we apply your health plan benefits before we send you a bill, we ask that you pay only the balance shown on your current billing statement. This will also help you keep track of your bills and payments, and makes it easier for us to help you should you have a question about your bill.

I won't be able to pay the entire balance immediately. Can I pay my balance over time?

We can work with you to establish a payment plan, if necessary. To get started, please call the phone number on your statement or Member Services.

What if I'm unable to pay my bill?

If you have concerns about paying your bill, we may be able to help. You may qualify for our Medical Financial Assistance Program. The assistance program helps eligible patients pay for medically necessary health care services received at Kaiser Permanente facilities. To get started, please call the phone number on your statement or Member Services.

I don't want to pay my bill online. What other ways can I pay my bill?

To pay your bill by phone, just call the number listed on your billing statement or Member Services. To pay by mail, use the address listed on your statement.

For help with other questions

Please call Member Services.