Kaiser Permanente San Rafael Medical Center

Kaiser Permanente San Rafael Medical Center
Hospital
Kaiser Permanente facility
99 Montecillo Road
San Rafael, CA 94903
415-444-2000

Resources

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  • Monday through Friday, 8:30 a.m. to 5 p.m.
Emergency services
  • 7 days, 24 hours
Office:

Appointments

  • 415-444-2940 (.)

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Operator/information

  • 415-444-2000 (.)
Available services
  • Emergency service
  • Pharmacy services
Unavailable services
  • No urgent care services
  • No after-hours services
Map ends

About this facility

Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards? )

National Provider Identifier (NPI)
1194895227

California License Number
110000357





Emergency care

Emergency Services
7 days, 24 hours

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Information
  • 415-444-2400 (.)
TTY for the hearing/speech impaired
  • 711 (toll-free TTY for the hearing/speech impaired)
Show less

Pharmacy services

Pharmacy 1
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

99 Montecillo Road, Medical Office One, 3rd Floor
San Rafael, CA 94903
Get directions

Hours

Major holidays, 8:00 a.m. to 6:30 p.m.
  • Monday through Friday, 8 a.m. to 10 p.m.
  • Saturday and Sunday, 8 a.m. to 6:30 p.m.

Phone numbers

Information/Refill
  • 415-444-2980 (.)
Pharmacy 2
Safe medication disposal: Ask the pharmacy if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

99 Montecillo Road, Medical Office Two, 1st Floor
San Rafael, CA 94903
Get directions

Hours

Closed holidays
  • Monday through Friday, 9:15 a.m. to 12:45 p.m. and 1:45 to 5:30 p.m.

Phone numbers

Information/Refill
  • 415-444-4335 (.)
Show less

Departments and specialties

Admitting

Location

99 Montecillo Road, Hospital, 3rd floor
San Rafael, CA 94903
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Information
  • 415-444-2075 (.)
Advice Nurse

Phone hours: 7 days, 24 hours

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Internal Medicine
  • 415-444-2940 (.)
Ob/Gyn
  • 415-444-4440 (.)
Pediatrics
  • 415-444-4460 (.)
After-hours Care - Adult Medicine
Hours:
  • Monday through Friday, 5 p.m. to 8:30 p.m.
  • Saturday, Sunday, holidays, 8:30 a.m. to 5 p.m.
by appointment only

Location

99 Montecillo Road, Medical Office One, 3rd Floor
San Rafael, CA 94903
Get directions

Phone numbers

Advice (24 hours)/Appointments
  • 415-444-2940 (.)
After-hours Care - Pediatrics
by appointment only

Location

99 Montecillo Road, Medical Office Two, 1st Floor
San Rafael, CA 94903
Get directions

Phone numbers

Advice (24 hours)/Appts./Msgs
  • 415-444-4460 (.)
Asthma Care Management
Located at Novato Medical Offices .

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 4 p.m.

Phone numbers

Information
  • 415-492-6513 (.)
Cardiac Catherization Lab
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 3:30 p.m.

Phone numbers

Information
  • 415-444-4957 (.)
Cardiac Rehabilitation Care Management
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Thursday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4918 (toll free)
Care Management
Programs include Asthma, Congestive Heart Failure, Chronic Pain, Diabetes, PHASE and MultiFit

See also Medicine

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

Phone numbers

Asthma
  • 415-492-6513 (.)
Cardiac Rehab Program
  • 415-492-6519 (.)
Chronic Pain Management
  • 415-492-6315 (.)
Congestive Heart Failure
  • 415-492-6557 (.)
Diabetes
  • 415-492-6558 (.)
Erythropoietin Management Services
  • 415-899-7817 (.)
Harm Reduction
  • 415-492-6524 (.)
Hypertension Management
  • 415-492-6558 (.)
Life Care Planning
  • 1-866-454-4918 (toll free)
Osteoporosis/fracture prevention coordinator
  • 415-492-6559 (.)
PHASE (Prevent Heart Attacks and Strokes Everyday)
  • 415-492-6558 (.)
Pain Management Program
  • 415-492-6315 (.)
Palliative Care
  • 415-446-2510 (.)
Case Management Complex Chronic Conditions
Located at Novato, Petaluma, and Downtown San Rafael Medical Offices - 3rd Street.

See also Medicine.
by referral only

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4918 (toll free)
Chronic Pain Care Management

Location

99 Montecillo Road, Medical Office Two, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6315 (.)
Congestive Heart Failure Care Management

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 4 p.m.

Phone numbers

Information
  • 415-492-6557 (.)
Dermatology


by referral only

Location

99 Montecillo Road, Medical Office One, 4th Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2939 (.)
Toll free from Petaluma
  • 707-765-2062 (toll free)
Dermatology - Cosmetic Services

Location

99 Montecillo Road, Medical Office One, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Advice/appointments
  • 415-492-6783 (.)
Diabetes/Cardiovascular Risk Management
Prevent Heart Attacks and Strokes Everyday (PHASE)

This program is also located at Novato Medical Offices, Petaluma Medical Offices, and Downtown San Rafael Medical Offices - 3rd Street.

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 4 p.m.

Phone numbers

Information
  • 415-492-6558 (.)
Emergency Services
7 days, 24 hours

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Information
  • 415-444-2400 (.)
TTY for the hearing/speech impaired
  • 711 (toll-free TTY for the hearing/speech impaired)
General Surgery
by referral only

Location

99 Montecillo Road, Medical Office One, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments/messages
  • 415-444-2950 (.)
Toll free from Petaluma
  • 707-765-6225 (toll free)
HIV Services
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.

Phone numbers

HIV coordinator
  • 415-444-4572 (.)
Head and Neck Surgery


by referral only

Location

99 Montecillo Road, Medical Office One, 4th floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2919 (.)
Toll free from Petaluma
  • 707-765-2101 (toll free)
Home Health Care

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-893-4132 (.)
Infectious Diseases

HIV services by referral only

by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

HIV coordinator
  • 415-444-4572 (.)
HepC coordinator
  • 415-899-7866 (.)
Information
  • 415-444-2497 (.)
Latent TB coordinator
  • 415-899-7865 (.)
PrEP coordinator
  • 415-899-7865 (.)
Interventional Radiology
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 3:30 p.m.

Phone numbers

Interventional Radiology
  • 415-444-4957 (.)
Laboratory
Fasting blood work requires 12 to 14 hours of water-only diet.

Call requesting physician for test results or check most lab results online

Location

99 Montecillo Road, Medical Office One, 1st floor
San Rafael, CA 94903
Get directions

Hours

Closed Sunday and holidays
  • Monday through Friday, 7 a.m. to 6 p.m.
  • Saturday, 8 a.m. to 3 p.m.

Phone numbers

Information
  • 415-444-2064 (.)
Medicine - Anticoagulation services
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4917 (toll free)
Medicine - Cardiology
by referral only

Location

99 Montecillo Road, Medical Office One, 3rd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-4620 (.)
Toll free from Petaluma
  • 1-707-765-3633 (toll free)
Medicine - Complex Chronic Conditions
This program is located at Novato, Petaluma, and Downtown San Rafael Medical Office-3rd St.

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4918 (toll free)
Medicine - Gastroenterology (GI)
by referral only

Location

99 Montecillo Road, Medical Office One, 5th floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2291 (.)
Medicine - Hepatitis C Services
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Treatment coordinator
  • 415-444-4572 (.)
Medicine - Infusion Therapy
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 415-444-2319 (.)
Medicine - Insulin Pump Program
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Tuesday and Wednesday, 9 a.m. to 5:30 p.m.

Phone numbers

Information
  • 415-444-4742 (.)
Medicine - Internal Medicine

Location

99 Montecillo Road, Medical Office One, 3rd and 5th floors
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice (24 hours)/appointments
  • 415-444-2940 (.)
Medicine - Oncology
by referral only

Location

99 Montecillo Road, Medical Office One, 5th floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 415-444-2911 (.)
Medicine - Oncology/Hematology
by referral only

Location

99 Montecillo Road, Medical Office One, 5th floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2911 (.)
Mohs/Dermatology Services
Skin Cancer Surgery
by referral only

Location

99 Montecillo Road, Medical Office One, 4th Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 3 p.m.

Phone numbers

Information
  • 415-444-2233 (.)
Neurology


by referral only

Location

99 Montecillo Road, Medical Office Two, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2905 (.)
Nutrition
by referral only

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Information
  • 415-444-2654 (.)
Obstetrics/Gynecology


Location

99 Montecillo Road, Medical Office One, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice (24 hours)/Appointments/Cancellations
  • open 24 hours
  • 415-444-4450 (.)
Occupational Health Center

Kaiser On-the-Job

Medical treatment for work-related injuries and illnesses

Location

99 Montecillo Road, Medical Office One, 1st floor
San Rafael, CA 94903
Get directions

Hours

Closed Saturday, Sunday, and holidays
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 415-444-2900 (.)
Orthopedic Medicine


by referral only

Location

99 Montecillo Road, Medical Office Two, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2988 (.)
Orthopedic Surgery
by referral only

Location

99 Montecillo Road, Medical Office Two, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-4430 (.)
Toll free from Petaluma
  • 707-765-6225 (toll free)
Pediatrics

School/Camp form requests may be submitted directly to your pediatrician's office or to the Business Office. Please allow 5 to 7 days for processing.

Location

99 Montecillo Road, Medical Office Two, 1st Floor
San Rafael, CA 94903
Get directions

Hours

After-hours Care:
Saturday, Sunday, and holidays, 9 a.m. to 5 p.m.

Appointments:
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/advice (24 hours)
  • 415-444-4460 (.)
Cancellations/messages (24 hours)
  • 415-444-2789 (.)
Toll free from Petaluma
  • 1-707-762-2547 (toll free)
Perioperative Medicine
by referral only

Location

99 Montecillo Road, 4th Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 415-444-2579 (.)
Pharmacy 1
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

99 Montecillo Road, Medical Office One, 3rd Floor
San Rafael, CA 94903
Get directions

Hours

Major holidays, 8:00 a.m. to 6:30 p.m.
  • Monday through Friday, 8 a.m. to 10 p.m.
  • Saturday and Sunday, 8 a.m. to 6:30 p.m.

Phone numbers

Information/Refill
  • 415-444-2980 (.)
Pharmacy 2
Safe medication disposal: Ask the pharmacy if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

99 Montecillo Road, Medical Office Two, 1st Floor
San Rafael, CA 94903
Get directions

Hours

Closed holidays
  • Monday through Friday, 9:15 a.m. to 12:45 p.m. and 1:45 to 5:30 p.m.

Phone numbers

Information/Refill
  • 415-444-4335 (.)
Physical Medicine and Rehabilitation
by referral only

Location

99 Montecillo Road, Medical Office Two, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments/messages
  • 415-444-2988 (.)
Physical Therapy


by referral only

Location

99 Montecillo Road, Medical Office Two
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancel (24 hours)Information
  • 415-444-2962 (.)
Plastic and Reconstructive Surgery


by referral only

Location

99 Montecillo Road, Medical Office One, 4th Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2633 (.)
Podiatry
by referral only

Location

99 Montecillo Road, Medical Office Two, 2nd floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-4430 (.)
Toll free from Petaluma
  • 707-765-6225 (toll free)
Poison Control

Phone numbers

Information
  • 1-800-222-1222 (toll free)
Pulmonology
by referral only

Location

99 Montecillo Road, Medical Office One, 5th Floor
San Rafael, CA 94903
Get directions

Phone numbers

Advice/Appointments
  • 415-444-2891 (.)
Radiology/Diagnostic Imaging
by referral only

Location

99 Montecillo Road, Medical Office One, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 8:30 p.m.

Phone numbers

Appointments/information
  • 415-492-6375 (.)
Radiology/Diagnostic Imaging - Bone Density
Located at Downtown San Rafael Medical Offices - 3rd Street.
by referral only

Hours

Radiology/Diagnostic Imaging - CT Scan

PET/CT Scan is located at Petaluma Medical Offices

Location

99 Montecillo Road, Medical Office One, 1st floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 415-492-6375 (.)
Radiology/Diagnostic Imaging - MRI
by referral only

Location

99 Montecillo Road, MRI Trailer, Parking Lot B
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 9 p.m.
  • Saturday and Sunday, 7:30 a.m. to 6 p.m.

Phone numbers

Appointments/information
  • 415-444-2382 (.)
Radiology/Diagnostic Imaging - Mammography
by referral only

Location

99 Montecillo Road, Medical Office One, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 4:30 p.m.

Phone numbers

Appointments/information
  • 415-492-6375 (.)
Radiology/Diagnostic Imaging - Nuclear Medicine


by referral only

Location

99 Montecillo Road, Medical Office One, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 415-444-2363 (.)
Radiology/Diagnostic Imaging - Ultrasound
by referral only

Location

99 Montecillo Road, Medical Office One, 1st Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 8:30 p.m.
Radiology/Diganostic Imaging - PET/CT Scan
See Petaluma Medical Offices
by referral only

Hours

Phone numbers

Information
  • 415-444-2966 (.)
Urology
by referral only

Location

99 Montecillo Road, Medical Office One, 4th floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/appointments
  • 415-444-2919 (.)
Toll Free to Petaluma
  • 707-765-2101 (toll free)
Vascular Surgery
by referral only

Location

99 Montecillo Road, Medical Office One, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/Appointments/Messages
  • 415-444-2950 (.)
Toll free from Petaluma
  • 707-765-6240 (.)
Wound Care
by referral only

Location

99 Montecillo Road, Medical Office One, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice/Appointments/Messages
  • 415-444-2950 (.)
Toll free from Petaluma
  • 707-765-6240 (.)
Show less

Services and amenities

Business Office

Location

3900 Lakeville Hwy
Petaluma, CA 94954
Get directions

Phone numbers

Financial Advisors
  • 415-444-2409 (.)
Information/Billing Office
  • 415-444-2100 (.)
Chinese Interpreter Call Center

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 6 p.m.
  • Saturday, 8 a.m. to 1 p.m.

Phone numbers

Advice/appointments - Adult Medicine, Ob/Gyn, Pediatrics
  • 415-833-2239 (.)
Information
  • 1-877-393-2332 (toll free)
Coordination of Benefits

Phone numbers

Patient Finanical Services
  • 1-800-201-2123 (toll free)
Durable Medical Equipment (Northern California)

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 8:30 a.m. to 5 p.m.
  • 1-877-317-6230 (toll free) 7 days
Gift Shop

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Information
  • 415-444-4250 (.)
Health Education
Across from Pharmacy

Location

99 Montecillo Road, Medical Office One, 3rd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Information
  • 415-444-2173 (.)
Health Sciences Library

Location

99 Montecillo Road, Medical Office One, 1st floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-444-2058 (.)
Interpreter Services

On-site interpreter services in most languages are available. Request an interpreter when you make an appointment. Please inquire with the medical staff when need of an interpreter.

Language Assistance
We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters.

Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.

Learn more about interpreter services .

View language assistance policies for this facility.

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions
Member Outreach (Personal Physician Selection)
Select or change a personal physician or get information about practitioners and services. Online at kp.org/mydoctorExternal Link

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6545 (.)
Member Service Contact Center
Phone hours: 7 days, 24 hours, closed holidays

Hours

  • Monday through Friday, 7 a.m. to 7 p.m.
  • Saturday and Sunday, 7 a.m. to 3 p.m.

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • open 24 hours
  • 1-800-464-4000 (toll free)
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616 (toll free)
Member Services Office

Benefits and Health Plan coverage information, forms and brochures

Location

100 Smith Ranch Road, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday, Wednesday through Friday, 8:30 a.m. to 5 p.m.
  • Tuesday, 9:30 a.m. to 5 p.m.
Patient Relations

Location

100 Smith Ranch Road, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday, Wednesday through Friday, 8:30 a.m. to 5 p.m.
  • Tuesday, 9:30 a.m. to 5 p.m.

Phone numbers

Assistance/information
  • 415-492-6723 (.)
Preoperative Nurse Educator

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 3 p.m.

Phone numbers

Information
  • 415-444-4286 (.)
Release of Medical Information

Medical Secretaries

Location

100 Smith Ranch Road, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6317 (.)
Social Services/Discharge Planning

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 415-444-2638 (.)
Spanish Interpreter

Email: monica.x1.perez@kp.org

Schedule may change due to appointment needs.

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6745 (.)
TTY for the Hearing or Speech Impaired

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Volunteers

Location

99 Montecillo Road
San Rafael, CA 94903
Get directions

Phone numbers

Hospital information desk
  • 415-444-2054 (.)
Medical Office One information desk
  • 415-444-2792 (.)
Medical Office Two information desk
  • 415-444-2603 (.)
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99 Montecillo Road
San Rafael, CA 94903

Emergency care

Emergency Services
7 days, 24 hours

Phone numbers

Information
  • 415-444-2400 (.)
TTY for the hearing/speech impaired
  • 711 (toll-free TTY for the hearing/speech impaired)
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Pharmacy services

Pharmacy 1
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Hours

Major holidays, 8:00 a.m. to 6:30 p.m.
  • Monday through Friday, 8 a.m. to 10 p.m.
  • Saturday and Sunday, 8 a.m. to 6:30 p.m.

Phone numbers

Information/Refill
  • 415-444-2980 (.)
Pharmacy 2
Safe medication disposal: Ask the pharmacy if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Hours

Closed holidays
  • Monday through Friday, 9:15 a.m. to 12:45 p.m. and 1:45 to 5:30 p.m.

Phone numbers

Information/Refill
  • 415-444-4335 (.)
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Departments and specialties

Admitting, Advice Nurse, After-hours Care - Adult Medicine, After-hours Care - Pediatrics, Asthma Care Management, Cardiac Catherization Lab, Cardiac Rehabilitation Care Management, Care Management, Chronic Pain Care Management, Congestive Heart Failure Care Management, Dermatology, Dermatology - Cosmetic Services, Diabetes/Cardiovascular Risk Management, Emergency Services, General Surgery, HIV Services, Head and Neck Surgery, Home Health Care, Infectious Diseases, Interventional Radiology, Laboratory, Medicine - Anticoagulation services, Medicine - Cardiology, Medicine - Gastroenterology (GI), Medicine - Hepatitis C Services, Medicine - Infusion Therapy, Medicine - Insulin Pump Program, Medicine - Internal Medicine, Medicine - Oncology, Medicine - Oncology/Hematology, Mohs/Dermatology Services, Neurology, Nutrition, Obstetrics/Gynecology, Occupational Health Center, Orthopedic Medicine, Orthopedic Surgery, Pediatrics, Perioperative Medicine, Pharmacy 1, Pharmacy 2, Physical Medicine and Rehabilitation, Physical Therapy, Plastic and Reconstructive Surgery, Podiatry, Pulmonology, Radiology/Diagnostic Imaging, Radiology/Diagnostic Imaging - CT Scan, Radiology/Diagnostic Imaging - MRI, Radiology/Diagnostic Imaging - Mammography, Radiology/Diagnostic Imaging - Nuclear Medicine, Radiology/Diagnostic Imaging - Ultrasound, Urology, Vascular Surgery, Wound Care

Services and amenities

Chinese Interpreter Call Center, Gift Shop, Health Education, Health Sciences Library, Language Assistance, Member Outreach (Personal Physician Selection), Preoperative Nurse Educator, Social Services/Discharge Planning, Volunteers
100 Smith Ranch Road
San Rafael, CA 94903

Services and amenities

Member Services Office, Patient Relations, Release of Medical Information
111 Smith Ranch Rd.
San Rafael, CA 94903

3900 Lakeville Hwy
Petaluma, CA 94954

Services and amenities

Business Office
820 Las Gallinas Ave.
San Rafael, CA 94903

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their websiteExternal Link.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

From Highway 101

Take the Freitas Parkway exit and go west. Turn left onto Las Gallinas Avenue. Turn right onto Nova Albion Way, then right onto Montecillo Road.
This page was last updated on:

03/29/18